CRM Platform Specialist
Job Location:
Job Location:
Pittsburgh, PA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are seeking a detail-oriented and technically capable CRM Platform Specialist to join our CRM Platform team. This role will support day-to-day platform administration data management and operational activities across our CRM ecosystem including ongoing transition and support efforts from SAP CRM to .
The ideal candidate thrives in a fast-paced cross-functional environment and brings a strong balance of technical aptitude data discipline and operational awareness.
Key Responsibilities
Platform Administration & Support
The ideal candidate thrives in a fast-paced cross-functional environment and brings a strong balance of technical aptitude data discipline and operational awareness.
Key Responsibilities
Platform Administration & Support
- Perform routine CRM administration tasks including user setup permissions and role management
- Monitor system health and troubleshoot user-reported issues
- Manage ticket intake triage and resolution for CRM-related requests
- Maintain and update system documentation and knowledge base resources
- Execute data imports exports and updates using approved tools
- Perform ongoing data maintenance across Leads Accounts and related objects
- Ensure high data quality through deduplication validation and governance processes
- Support account hierarchy management including parent-child relationship data integrity
- Assist with data audits reporting requests and data cleanup initiatives
- Serve as Level 1 triage for inbound lead form submissions ensuring timely and accurate processing
- Perform basic QA on lead routing and scoring rules to ensure proper assignment and workflow
- Monitor and escalate feedback on lead process inefficiencies or friction points
- Support campaign execution and lead data management activities
- Track and report on key operational metrics and support process accountability
- Partner with CRM product owners developers and business stakeholders
- Participate in sprint ceremonies and project check-ins as needed
- Communicate clearly on progress priorities blockers and risks
- 13 years of experience supporting CRM platforms (Salesforce experience preferred)
- Familiarity with CRM administration concepts (users roles security workflows)
- Experience with data management data quality and reporting within CRM systems
- Strong attention to detail and organizational skills
- Ability to troubleshoot issues and manage multiple priorities
- Comfortable working in cross-functional teams and fast-paced environments
- Experience with (administration or support)
- Exposure to SAP CRM or CRM migration environments
- Basic understanding of lead lifecycle management and campaign operations
- Familiarity with data tools (Excel data loaders or integration tools)
Required Experience:
Manager
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