Crisis Supervisor

Elevate

Job Location:

Sheboygan, WI - USA

Hourly Salary: USD 23 - 29

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Summary:
The Crisis Coordinator is responsible for the supervision of Elevates Crisis Service Programs in Sheboygan County. These services include Mobile Crisis Walk-In Crisis Services and the Co-responder Program. This position works closely with the Crisis Services Program Manager the City/County of Sheboygan Police Department and Sheboygan County Health and Human Services. The Crisis Coordinator serves on the leadership team for Crisis Services.
Work Location: Elevate Office 1426 N. 5^th Street Sheboygan WI
Pay Range: $23-$29/hour
Hours: Full Time 1PM-9PM with every other weekend
FSLA: Full-Time Exempt

Work/Life Balance:
Competitive Pay
Comprehensive benefits package (medical dental vision etc.) for positions of 30 hours or more per week.
Holiday vacation sick and personal time
Health Savings Account and Flexible Spending Account Dependent Care.
Simple IRA and Roth with matching contribution up to 3%
EAP
Tuition reimbursement

Essential Functions:

Provide day-to-day supervision coaching and support to crisis staff including mobile crisis and co-responder team members
Oversee daily program operations to ensure consistent high-quality service delivery
Manage staff scheduling payroll and time-off approvals to ensure adequate coverage across all shifts
Participate in on-call rotation and provide leadership support during high-risk or complex situations
Support staff in the field as needed including responding to crisis situations and providing guidance on assessments and interventions
Ensure compliance with WI Chapter 34 standards agency policies and county requirements
Support onboarding training and ongoing staff development to ensure staff meet credentialing and best practice standards
Conduct quality assurance reviews to ensure timely accurate documentation and data collection
Monitor program data including response times service utilization and outcomes
Assist in evaluating program effectiveness and implementing improvements
Support the development and implementation of policies and procedures for daily operations
Maintain program resources including ordering supplies and ensuring operational readiness
Facilitate team meetings case consultations and staff communication to promote alignment and consistency
Collaborate with law enforcement through briefings debriefings ride-alongs and proactive communication
Build and maintain strong relationships with community partners to improve coordination and service delivery
Support client needs as appropriate including involvement in complex or high-risk cases
Collaborate with community programs (e.g. Calm Harbor) to ensure continuity of care
Identify opportunities for program growth system improvement and community engagement
Complete administrative tasks including documentation oversight follow-up tracking and reporting requirements

Secondary Duties and Responsibilities:

Cultivate and maintain relationships with community partners and stakeholders
Identify public policy or system-level opportunities to improve crisis response services
Support outreach training and public speaking engagements as needed
Other duties as assigned

Qualifications:

Bachelors Degree in Human Services or a related field required
Masters Degree in Social Work Counseling Psychology or related field preferred
Minimum of 35 years experience in crisis services mental health or substance use services required
12 years of supervisory or leadership experience required
Experience in crisis intervention or crisis service delivery strongly preferred
Demonstrated ability to support coach and guide staff in a fast-paced environment
Strong decision-making skills in high-pressure or complex situations
Experience collaborating with law enforcement and community partners preferred
Proficient in technology data tracking and program evaluation systems
Ability to manage multiple priorities and projects with measurable outcomes
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Demonstrated integrity professionalism and commitment to Elevates mission
Experience with public speaking presentations or community outreach preferred

Additional Requirements

Participation in on-call rotation required
Valid drivers license and ability to travel within the county
Successful completion of reference background drivers license checks and drug screening

This role requires a commitment to:

Trauma-informed person-centered care
The least restrictive level of intervention
Respect dignity and confidentiality for all individuals served

The mission and philosophy of Elevate requires this position to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees clients and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each client visitor and fellow employee is a requisite of successful job addition strict client confidentiality must be maintained.

Elevate Inc. is an Equal Employment Opportunity Employer. We do not discriminate based on race color religion sex pregnancy sexual orientation gender identity national origin age disability genetic information veteran status military service marital status arrest or conviction record where protected by law or any other protected status under applicable federal state or local laws. Elevate Inc. is committed to providing reasonable accommodations to qualified individuals throughout the hiring process.

Required Experience:

Manager

Job Summary:The Crisis Coordinator is responsible for the supervision of Elevates Crisis Service Programs in Sheboygan County. These services include Mobile Crisis Walk-In Crisis Services and the Co-responder Program. This position works closely with the Crisis Services Program Manager the City/Coun...

Provide day-to-day supervision coaching and support to crisis staff including mobile crisis and co-responder team members
Oversee daily program operations to ensure consistent high-quality service delivery
Manage staff scheduling payroll and time-off approvals to ensure adequate coverage across all shifts
Participate in on-call rotation and provide leadership support during high-risk or complex situations
Support staff in the field as needed including responding to crisis situations and providing guidance on assessments and interventions
Ensure compliance with WI Chapter 34 standards agency policies and county requirements
Support onboarding training and ongoing staff development to ensure staff meet credentialing and best practice standards
Conduct quality assurance reviews to ensure timely accurate documentation and data collection
Monitor program data including response times service utilization and outcomes
Assist in evaluating program effectiveness and implementing improvements
Support the development and implementation of policies and procedures for daily operations
Maintain program resources including ordering supplies and ensuring operational readiness
Facilitate team meetings case consultations and staff communication to promote alignment and consistency
Collaborate with law enforcement through briefings debriefings ride-alongs and proactive communication
Build and maintain strong relationships with community partners to improve coordination and service delivery
Support client needs as appropriate including involvement in complex or high-risk cases
Collaborate with community programs (e.g. Calm Harbor) to ensure continuity of care
Identify opportunities for program growth system improvement and community engagement
Complete administrative tasks including documentation oversight follow-up tracking and reporting requirements

Secondary Duties and Responsibilities:

Cultivate and maintain relationships with community partners and stakeholders
Identify public policy or system-level opportunities to improve crisis response services
Support outreach training and public speaking engagements as needed
Other duties as assigned

Qualifications:

Bachelors Degree in Human Services or a related field required
Masters Degree in Social Work Counseling Psychology or related field preferred
Minimum of 35 years experience in crisis services mental health or substance use services required
12 years of supervisory or leadership experience required
Experience in crisis intervention or crisis service delivery strongly preferred
Demonstrated ability to support coach and guide staff in a fast-paced environment
Strong decision-making skills in high-pressure or complex situations
Experience collaborating with law enforcement and community partners preferred
Proficient in technology data tracking and program evaluation systems
Ability to manage multiple priorities and projects with measurable outcomes
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Demonstrated integrity professionalism and commitment to Elevates mission
Experience with public speaking presentations or community outreach preferred

Additional Requirements

Participation in on-call rotation required
Valid drivers license and ability to travel within the county
Successful completion of reference background drivers license checks and drug screening

This role requires a commitment to: