Crisis Intervention Specialist (CIS) HART Program

• Transparency- We share information openly and honestly so that staff partners and the community understand our actions and the reasons behind them.
• Integrity- Our actions reflect strong ethical principles ensuring we remain trustworthy accountable and consistent with our mission.
• Respect- We foster a supportive environment by valuing diverse perspectives listening intentionally and treating people with dignity in every interaction.
• Impact -We focus our efforts on activities that improve health reduce disparities and create meaningful measurable outcomes for the communities we serve.
• Collaboration- We actively partner across teams disciplines organizations and communities to align our efforts toward common goals.

• Respond to calls for non-emergency community care and social concerns and provide on-site response that includes screening and assessing an individuals physical mental and social condition to determine stabilization and level of care needed.
• Aim to resolve needs on-scene using active engagement strategies and tactics to assess the community members needs mitigate risk and potential issues and link to appropriate resources for follow-up with the goal of longterm self-sufficiency.
• Maintain community members confidentiality except when the individual has granted consent and/or in instances of imminent harm to self or others and/or where required to report by law.
• Maintain a collegial working relationship with dispatch and other first responders and collaborate to make informed decisions related to best practices for crisis management determination of need for immediate transport for care and consideration for responding to incidents involving a minor.
• Transport community member and/or arrange transportation to services as needed and appropriate.
• Ensure all documentation is completed accurately in detail and submitted before end of shift.
• Perform daily vehicle inspection check equipment and supply checks to ensure all are in good working condition before and after shift.

Education:

• High School Diploma or equivalent

Experience:

• At least three (3) years of experience in crisis intervention or mental health services field
• Current Texas Drivers License (upon hire)

Knowledge Skills and Abilities:

• All CIS employees are to complete all required HART training and continued education as assigned.
• Ability to coordinate activities closely with others in stressful situations.
• Ability to effectively communicate Verbal / Written English.
• Ability to take direction and adapt to changing situations/job duties.
• Ability to de-escalate complex situations by using Trauma Informed Care and harm reduction practices.
• Must possess the ability to write simple correspondence or reports.
• Must possess the ability to effectively present information in one-on-one and small group.
  situations to other employees and/or managers.
• Must have a clean driving record.

• Data Analytics and Assessment Skills:Ability to use data to analyze community health needs and support decisions that improve community health outcomes.

• Communication Skills:This competency focuses on using clear and effective communication to engage audiences address misinformation and build trust supporting informed decisions and stronger public health outcomes.

• Health Advancement Skills :This competency focuses on applying principles of equity diversity and inclusion to public health addressing systemic barriers and promoting fair access to resources for healthier communities.

• Community Partnership Skills:This competency focuses on collaborating with communities to address the systems and policies affecting health fostering engagement shared ownership and sustainable improvements in well-being.

• Public Health Science Skills:This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs ensuring effective delivery of the 10 Essential Public Health Services.

Education:

• Bachelors degree in social work Public Health Human Services Psychology or other health related field

Languages:

• Bilingual (Spanish Chinese Mandarin Korean Vietnamese Hindi)

Holistic Assistance Response Team (HART) employees are exposed to confidential and law enforcement-sensitive information. A thorough background investigation is required to properly evaluate the suitability of applicants for employment. You must provide accurate information in all aspects of the process. The process will end for applicants who fail to provide truthful information.

Position Type and Typical Hours of Work:

• This is a full-time position working 1012 hour shifts that may be scheduled during mornings evenings overnight hours weekends and holidays based on operational needs. Due to the nature of the work shifts may occasionally be extended beyond the scheduled end time to complete a call assist a community member or address operational needs.

Work Environment:

• This position operates in a field-based environment and requires frequent interaction with individuals who may be experiencing high stress or crisis. The role involves working in varying weather conditions extensive driving and maintaining flexibility and adaptability throughout daily tasks. Additionally the position includes completing administrative responsibilities to support overall field operations.

Physical Demands:

• Ability to sit bend and stand for extended periods of time.
• Ability to lift up to 50 lbs from ground to waist level

Work Location:

• Work locations may vary and can be reassigned throughout Harris County based on operational needs.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.