Crew Services Manager on Duty (MOD)

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection Endeavor operates 145 regional jets on 750 daily flights to 122 destinations in the United States Canada and the Caribbean.

Headquartered in Minneapolis Minn. Endeavor has hub operations in Atlanta Cincinnati Detroit Minneapolis New York and Raleigh-Durham and 11 maintenance bases across our network.

The Crew Services Manager on Duty (MOD) is responsible for the management of daily and short-range schedules for pilots and flight attendants. The Manager on Duty will oversee pilot and flight attendant flight and reserve duty assignments to ensure coverage of the operational schedule is in compliance with federal regulations.

• Provides daily direction and guidance to the Crew Services Coordinators regarding the management of the pilot and flight attendant schedules and staffing to support the operation.
• Ensures that staffing assignments/reassignments are made promptly to minimize the impact on operational performance while still prioritizing safety and regulatory/company compliance.
• Proactively identifies strategies and plans for staffing during regular and irregular operations; assists in the decision-making process for the management of operations with Crew Services and OCC leadership.
• Promotes and fosters a proactive safety culture and the efficient scheduling of all crew members.
• Serves as the direct manager for a team of Crew Coordinators.
• Collaborates with ACC Dispatch Maintenance Flight Ops and Inflight on staffing matters while ensuring the highest level of teamwork between departments.
• Mentors and assists in the development of the Crew Services Supervisors in coordination with the training department.
• Conducts employee reviews and sets performance goals.
• Ensures phone queues are effectively managed and provides leadership assistance when needed.
• Builds and maintains a collaborative and engaged environment within the Crew Services team by providing positive encouraging and informative input and feedback.
• Keeps Crew Services leadership advised on the status of the operation and recovery plan.
• Ensures all personnel within the organization communicate with pilots flight attendants and other departments in a courteous and professional manner.

• As assigned.

• Will provide supervision and daily guidance for the Crew Coordinators and Lead Coordinators. Will have approximately twelve (12) direct reports.

• Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company Displays courage and willingness to take an unpopular stance to make positive long-term progress for individuals and the organization.
• Knows Our Business - Looks for ways to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment.
• Builds Trust and Decision Making - Models honesty and open communications in large group meetings. Responds to challenge in a positive way seeing it as a way to learn new perspectives and perhaps improve the organization.
• Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organizations mission. Identifies measurements that will drive long term positive results and shares the rationale thus engaging the organization.
• Know Your Team and Leading People - Inspires organization to build effective work relationships that are based on strengths and focused on achieving organizational goals understanding and utilizing each team members interests and development goals. As a leader proactively sees opportunities for talented and diverse staff to work with upper leadership in order to promote development and results.

• Two (2) years of experience in Crew Services.

• One (1) year supervisory experience leading a team.
• Knowledge of FAR 117 and 121 Crew Duty and Rest Regulations.

• Strong leadership skills and experience building on employee strengths and teambuilding.
• Excellent interpersonal communication organizational and analytical skills.
• Reliable and self-motivated.

• Work is typical of an office environment and may involve long periods of sitting.
• Minimal physical exertion such as: pulling pushing reaching bending standing walking and light lifting of boxes bags files and electronic equipment not in excess of 30 lbs.
• On-call work outside of normal business hours and including weekends is required.
• Some travel may be required for meetings/industry events.

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80 air carriers worldwide for employees and eligible family members
• Comprehensive Medical Dental and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance Short and Long-term Disability Flexible Spending Accounts (FSA) and voluntary supplementary benefit options