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Credentialing Coordinator

ACHE

Job Location:

Chicago, IL - USA

Yearly Salary: USD 56000 - 68000

Posted: 3 September 2026 (8 hours ago)

Application Deadline: 1 December 2026

Vacancies: 1 Vacancy

Job Summary

POSITION: Credentialing Coordinator

REPORTS TO:Director Credentialing

ACHE is a hybrid work environment requiring 2 days per week in our Chicago office and as such only Chicago area based candidates will be considered.

PURPOSE

The purpose of this job is to serve our members customers and co-workers in a timely fashion. The Credentialing Coordinator ensures the integrity and growth of ACHEs Fellow credential. This role will provide seamless administrative support and personalized customer service around the credential.

SUMMARY

This position supports ACHEs mission by managing the end-to-end administration of the FACHE credentialing process. This position serves as the primary liaison for members advancing to Fellow managing application reviews recertifications and delivery logistics to ensure a seamless experience for senior healthcare leaders.

JOB FUNCTIONS

New Fellow Support 70% of Time
1. Evaluate new Fellow applications for adherence to ACHE criteria verifying all documentation and proactively guiding candidates to completion.
2. Process all references and ensure accuracy of information provided.
3. Coordinate with external testing vendor(s) to facilitate a seamless examination experience for candidates.
4. Monitor testing vendor reports to ensure data integrity and track candidate progress.
5. Coordinate all correspondence to candidates regarding testing approvals extensions and other complex exceptions.
6. Enter candidate test scores in Salesforce in a timely manner.
7. Create reports of candidates for marketing as needed.
8. Meet with new candidates requesting review of their materials before application submission.
Recertifying Fellows Support 20% of Time
1. Review all incoming recertification applications and confirm all criteria are met; process applications and follow up with candidates for missing documentation as needed.
2. Manage all correspondence with Fellows regarding exception requests and respond in a timely manner.
3. Proactively track Regents and Governors regarding recertification deadlines and continuing education requirements. Coordinate with the Volunteer Relations team to communicate relevant information.
4. Create reports of recertifying classes for marketing as needed.
Convocation and Other Duties 10% of Time
1. Assist with coordinating the Convocation event including the gowning process supply ordering packing and day-of event logistics.
2. Coordinate scheduling of meetings as needed.
3. Process expense reports for staff and volunteer.
4. Process payments for invoices from vendors.

KNOWLEDGE AND SKILL REQUIREMENTS

Bachelors degree in education business administration or a related field preferred.
Minimum of three years experience in customer service association management or related role preferably with certification or credentialing.
Salesforce or other association management software experience preferred.
Proficiency in Microsoft Office Suite particularly Excel PowerPoint Access and Teams.
Must be well-organized and detail-oriented; able to work independently to resolve complex non-routine issues situations.
Strong written and verbal communication skills; able to communicate knowledge and concepts clearly and diplomatically as well as tailor communications to a variety of stakeholders and situations.
Strong data analysis skills.
Ability to work in a fast-paced high-volume deadline-driven environment.

OTHER REQUIREMENTS

Must have regular and predictable attendance.
Travel to our annual meeting is required.
Displays a strong team and customer service orientation.
Ability to thrive in a member-centric environment demonstrating empathy and professional diplomacy in interactions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the addition percentages allocated to job functions are subject to change at the supervisors discretion. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor; subject to reasonable accommodations.

COMPENSATION

This is an exempt/salaried role paid on a bi-weekly basis. We anticipate filling this position in a salary range of$56000 - $68000 annually.

This salary range represents ACHEs good faith estimate of the possible compensation offer for this role at the time of posting. The compensation offered will take the following into consideration: education relevant experience certifications organizational budget and market estimates for the role.

WHAT WE OFFER

In this full-time position the incumbent will be eligible for a wide range of benefits and resources including health plans (medical dental vision) short- and long-term disability plans group life insurance 401(k) plan including employer matching and discretionary contribution annual incentive plan 10 paid holidays paid sick time and paid time off (PTO).

EEOC

ACHE is an Equal Opportunity Employer.

If you require reasonable accommodations in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to .

Required Experience:

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