Creative Account Director

Purpose of role 

Its not every day that an opportunity comes along as big as this. Williams Lea are looking for a Creative Account Director to help establish an in-house global creative services offering in New York thats already going great guns in other regions. The brand is one of the worlds leading banks so corporate experience would be ideal or design / creative agency experience.

Were looking for someone that will promote and spearhead a new location sharing the services of the team already producing great in-house creative work around the globe. Youll be a combination of new-biz account direction project management and all through a lense of creativity in a highly regulated environment with strict brand guidelines. Youll know your social media from your ATL motion graphics from print and be happy having creative conversations with clients working as part of a global team with the Global CD - who is based in EMEA. But you wont be alone.

Youd be responsible for maintaining excellent day-to-day communications with clients while aligning creative delivery across broad campaigns and business objectives with oversight of delivering operational excellence. And while you wont be expected to do any designing youll need to understand the design-process and executional excellence across an entire suite of mediums.

The Creative Account Director is a strategic and operational leader who will connect creative ambition with operational excellence communicating a vision for how we at Williams Lea best serve our clients across our multiple service offerings. Its someone who works with the Global CD to empower and enable their team to bring that vision to life.  They would be responsible for maintaining excellent day to day communications with clients.  The role focuses on aligning creative delivery across broad campaigns and business objectives with oversight of delivering operational excellence implementing optimized cost to serve models applying continuous improvement initiatives and team growth and development.

The ideal candidate will have a creative background not on the tools but in the environment to include design motion graphics and film alongside strong leadership organizational and communication skills and a proven track record of project management delivery.

Client management skills will be critical as we define and build new operating models and key stakeholder engagement will assist Williams Lea in shaping a service delivery team that is fit for the emerging business changes and growth plan.

The Williams Lea business supports a wide network of clients with a dedicated team and is supported by the wider Williams Lea senior management team.  The scope of services currently delivered combined with the support of Williams Lea leadership engagement enables the account management team to truly take ownership in running their business driving innovation and best practice while delivering a world class business support service.    

Key responsibilities 

• Gather and analyze client feedback to inform creative process improvements
• Partner with client leads to identify growth opportunities and improve delivery
• Responsible for strategic planning across the account
• Identity new services and manage those from sale through to implementation and management
• Implement tools and systems to improve team efficiency and visibility
• Responsible for Operational Excellence and client satisfaction
• Oversee the creative workflow working into the Global CD highlighting potential risks to the client
• Analyses data and reports that give insight into how to adjust to improve the service
• Proven experience in growing services and identifying new ones
• Track Williams Lea and client budgets and POs across all creative projects
• Work on month-end activities and invoicing
• Responsible for contractual governance

Qualifications :

Personal attributes

• Strategic thinker
• Must be personable
• Good listener inquisitive and inwardly questioning searches for underlying truth questions if unsure
• Confident speaker happy to lead a conversation
• Inspirational leadership attributes the post holder will need to lead their teams through challenging and busy times whilst maintaining the Williams Lea values

Essential skills

• Experienced Creative Account Manager ready for next step into a demanding role
• Pragmatic adopter and approach to AI
• Capable of developing and implementing strategic objectives
• Strong commercial awareness ability to plan and negotiate
• Detail-orientated outlook
• Self-motivated able to work autonomously
• Understands Williams Lea company values and business objectives and is able to deliver against them
• Able to manage motivate and develop a diverse team

Key Competencies

• Proven project management and delivery skills
• Fluency across the marketing ops stack - creative production and campaign delivery
• Quality communication at all levels
• Client Focus
• Leading the Team
• Planning and Organizing
• Delivering against strategic objectives

Additional Information :

RRDs current salary range for this role is $107000 to $171200/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee and the range may change in the future. At RRD it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon but not limited to education skills experience proficiency performance shift and location. Depending on the role in addition to base salary the total compensation package may also include participation in a bonus commission or incentive program. RRDs benefit offerings include medical dental and vision coverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer/partner discounts.

Shift: Monday-Friday 8:00am-5:00pm

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RRD is an Equal Opportunity Employer including disability/veterans

At RRD we value innovation authenticity and integrity. To uphold the security and fairness of our hiring process we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Remote Work :

No

Employment Type :

Full-time