CPI Alternative Response Supervisor III

Brief Job Description:

The CPI Supervisor performshighly complex(senior-level) consultative services technicalassistanceand supervisor work. This position manages administrative staff and a unit of caseworkers responsible for conducting Investigations and Alternative Response (AR) cases within the CPI Division. The Supervisor provides case consultations andmonitorsthe status of cases within the unit byutilizingdata warehouse reports toidentifytrends and patterns related to risk and child safety issues. The Supervisor selects hires manages and develops staff through review of performance data individual conferences case readings data warehouse reports field visits and unit meetings to ensure productivity and compliance with policy procedure and service control requirements. Provides consultative services analysis and technicalassistanceto design implement andmonitorsolutions and improvements resulting from assessment of CPI cases within the unitpertaining toall child safety issues to ensure the best outcome for the families we serve. The Supervisor provides subject matterexpertise guidance and consultation to unit staff internal and externalstakeholdersto shape effectiveservice delivery. The Supervisor is accountable for critical decisions that are crucial to the protection of children. Consults with theareaProgram Director regional and state office management regionalcaseworkers and external public and private stakeholders to provide details of complex high profile and sensitive CPI cases andprioritizestime sensitive reports. The role of an investigative supervisor is a fast-pacedhigh energyposition requiring daily assessment and decision-making of child safety issues. This position requires regular on-call duties frequency andtimeframesdeterminedby the regional area to include holidays and weekends. The position oversees the unitin accordance withChild Protective Services Handbook Title III of the Texas Family Code and Minimum Standards of child placing agencies. The position interacts routinely with clients judges attorneys child advocacy centers medical and schoolpersonneland all parties involved in an investigation assigned to their unit. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedulein accordance withagency leave policy andperformsother duties as assigned.

Oversees directs andstaffscase actions related to safety risk and permanency is madeonallcasesand staff are continually assessing child safety throughout the investigation by reviewingcase records to ensure documentation reflects all contacts are accurately entered. Evaluates unit performance through case readingsreviewthat safety assessments and reassessments are completed timely and referrals to community resources or services are provided when the caseworker determines such resources will reduce danger to a child support protective actions and mitigate factors placing the child at risk of future harm. Reviews casessubmittedfor closurein accordance withDepartment policies and procedures. Confers with program leadership when an unresolved danger indicator in the family or factors contributing tohigh riskoccur. (40%)

Implements program guidelinesperformsadministrative functions for staff andconductsunit meetings. The Supervisor reviews abuse/neglect intakes routed to the uniton a daily basis by evaluating case readings and providing case consultationin order toassess and mitigate child safety and risk related issues and works with staff to ensure timely contact with the family is established. The Supervisor ensures all time and leave is entered into the Centralized Accounting and Payroll/Personnel System (CAPPS) andprovideoversight regulation and manage all overtime accumulated by staff. The Supervisor provides training and conducts monthly meetings with staff to convey important communicationspertaining topolicies and procedures address trends and patterns in productivity and quality of the work discuss day-to-day operations provide CPI updates and support team cohesiveness. (25%)

Interviews selects hires manages and develops staff. Conducts field visits with staff reviews performance data holds monthly conferences trains and completes performance unit performance through case readings computer reports and observation of unit operations to ensure unit compliance with policy procedure and service control requirements. The Supervisor works to educate and develop competent staff that can engage support and empower families to ensure the safety permanency and well-being of the children and families we serve. The Supervisor provides guidance and direction on policy procedures best practices and on-going support through professional development.(20%)

Consults with unit staff andinterpretsprogram policy and procedures to agency staff parents children youth caregivers volunteers advocates judges educational juvenile justice other stakeholders and thegeneral public. Develops andmaintainseffective working relationships with internal and external stakeholders to ensure coordination quality efficiency andeffectiveness of the units program at meetings conferences workgroupshearingsand other events. (10%)

Performsother duties as assigned andrequiredtomaintainunit operations. (5%)

Total Time Spent: 100%

KnowledgeSkillsand Abilities (KSAs):

Knowledge of state and federal laws and regulations related to the INV/AR program.

Specialized knowledge of INV/AR program and child welfare practice

Strong verbal and written communication skills

Skill atestablishingand maintaining productive working relationships both internally and externally.

Ability tooperatea personal computer and use various software packages

Ability to prepare clear and concise reports.

Ability to gather assemblecorrelateand analyze facts

Ability to prioritize and manage multiple responsibilities.

Ability to understandnew informationeffectively and quickly.