Counter Sales Associate

Position Purpose:

The Counter Sales role is a key customer touchpoint responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills including processing orders maintaining inventory accuracy and coordinating logistics to support delivery timelines. By demonstrating professionalism honesty and respect this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability.

Key Responsibilities:

• Provide exceptional customer service by effectively interacting with clients through phone email and in-person consultations maintaining a courteous and professional demeanor at all times.

• Accurately process and manage customer transactions at the sales counter using the companys computer system to ensure efficient and precise order fulfillment.

• Deliver expert product recommendations and pricing information tailoring solutions to meet customer needs and maximizing sales potential.

• Create detailed sales orders and quotes utilizing customer measurements to estimate material needs and project costs with accuracy.

• Coordinate and schedule truck deliveries with precision ensuring optimal logistics and customer satisfaction.

• Contribute to inventory management by participating in cycle counts order picking staging replenishment and shipping/receiving activities.

• Collaborate with management and team members to communicate customer needs and special order material requests enhancing product offerings and service delivery.

• Maintain a clean and organized work environment promoting operational efficiency and adherence to safety standards.

• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.

• Maintain clear and effective communication with management and colleagues executing duties with a focus on organizational goals and customer satisfaction in alignment with company policies and objectives.

• Other duties as assigned.

Physical Requirements:

This role operates in both office and warehouse environments and involves extended standing and walking frequent use of hands for computer and order-processing tasks and lifting up to 75 lbs. with regular lifting up to 50 lbs. It requires clear verbal communication and the ability to manage multiple tasks in a fastmoving setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job ensuring compliance with the Americans with Disabilities Act (ADA). Accommodations will prioritize maintaining the safety effectiveness and productivity of all team members while providing equitable work conditions.

Working Conditions:

Position is an on-site role at our sales location offering a dynamic environment with direct customer and team interaction. It requires adaptability efficiency and the ability to work in a fastpaced deadlinedriven setting. Responsibilities include a mix of sales counter duties and warehouse tasks supported by modern sales systems and a commitment to maintaining an organized workspace. Strong collaboration and clear communication with staff management and customers are essential to meeting the Companys service standards. This fulltime role runs Monday through Friday with overtime during peak seasons requiring flexibility and dedication.

Minimum Qualifications:

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction retention and loyalty ensuring a personalized and positive purchasing experience.

• Proficiency in basic computer operations and internet navigation.

• Experience or familiarity with point-of-sale systems and order entry procedures.

• Demonstrated ability for clear and courteous communication in person over the phone and via email.

• Effective problem-solving skills and resourcefulness in responding to customer inquiries and issues.

• Capability to handle physical demands including lifting up to 75 lbs regularly and 50 lbs on a repetitive basis.

• Ability to work in varied conditions including warehouses and outdoor environments.

• Honest respectful and courteous demeanor towards all customers and colleagues.

• Willingness and ability to work overtime as needed during the peak season.

• Capability to pass a pre-employment drug test.

Preferred Qualifications:

• Bilingual proficiency in English and Spanish.

• Previous experience with irrigation or landscaping products.

• Forklift operation experience.

Preferred Qualifications:

• Demonstrated capability to drive sales outcomes and achieve personal and team goals through excellent customer service and product knowledge.

• Comprehensive understanding of landscaping materials tools and trends providing the ability to make informed recommendations to customers and contribute to the companys competitive edge.

• Familiar with the inventory processes including cycle counts and stock replenishment optimizing stock levels and reducing operational inefficiencies.

• Advanced skills in utilizing retail point-of-sale systems and common software applications aiding in efficient order processing and accurate data entry.

• Current forklift certification and other relevant qualifications that enhance operational efficiency and safety in warehouse and shipping environments.

• Ability to adapt to changing job requirements and manage multiple tasks effectively in a high-paced environment contributing to the teams overall performance.

Minimum Education and Experience:

• A high school diploma or equivalent of both education and experience.
• Minimum of 2 years of relevant work experience.

Job Location: National Structure - Miami

13025 SW 87th Ave Miami FL 33176

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc. including all its subsidiaries provides job opportunities to qualified individuals without regard to actual or perceived race color creed religion national origin sex gender age disability gender identity sexual orientation citizenship status uniform service veteran status marital status genetic information physical or mental disability or any other characteristic in accordance with applicable federal state and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position please contact Human Resources at US: 855.556.3221 or by email to: with the nature of your accommodation request and include the Business name location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen as permitted by law.

Competitive weekly/bi-weekly pay discretionary bonuses 401(k) with company match Employee Stock Purchase Plan paid time off (vacation sick volunteer holidays birthday floating) medical/dental/vision flexible spending accounts company-paid life and short-term disability plus optional long-term disability and additional life insurance. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (Agency) the Company has no obligation to pay the Agency any fee for submission offer placement or any service without a fully executed contract of service covering the engagement.