Counselor Integrated Student Services

The Opportunity

Embry-Riddle Aeronautical University (ERAU) is seeking a dynamic student-centered and service-oriented Integrated Student Services Counselor to provide exceptional support and guidance throughout the student lifecycle.

In this role you will deliver friendly professional end-to-end service to students across multiple service channels including in person by phone email and online. The counselor serves as a trusted resource for students providing guidance on academic progress degree completion financial aid student accounts registration enrollment and other complex student matters. Using sound professional judgment you will help resolve issues promote student success and contribute to improved retention and graduation outcomes.

The Integrated Student Services Counselor develops expertise in student business services including registration and enrollment student records financial aid student accounts and financial literacy. This role also maintains a strong working knowledge of related student support services such as Veterans Student Services Housing Disability Support Services Health Services Counseling Tutoring Academic Advising Student Employment International Student Services and Career Services ensuring students are connected with the appropriate resources to support their success.

Success in this position requires excellent interpersonal and problem-solving skills a commitment to outstanding customer service and the ability to confidently navigate complex or sensitive situations involving students and their families. Counselors are expected to build meaningful relationships with students communicate effectively with a diverse population and provide thoughtful guidance from enrollment through graduation.

As a member of ERNIE Central you will help fulfill the Universitys mission of providing seamless integrated student services by ensuring students have effortless access to the information guidance and support they need to achieve their academic goals. This role also collaborates closely with departments and administrative partners across the University to deliver a consistent student-focused experience that advances Embry-Riddles commitment to student success.

About us

For over 100 years Embry-Riddle has been the worlds leading aviation and aerospace university educating more than 30000 students across residential campuses in Daytona Beach Florida and Prescott Arizona as well as through a global network of Worldwide locations and online programs. With more than 165000 alumni around the world our impact reaches every corner of the aerospace aviation defense and technology industries.

Today our faculty researchers and professional staff are advancing innovation across aviation space artificial intelligence cybersecurity autonomous systems and next-generation engineering. Working alongside industry leaders government agencies and innovators they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator researcher administrator technologist or industry professional your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery purpose and excellenceand help shape the future of aerospace.

• Generous Time Off:Enjoy up to 18 days of paid leave in your first year including 3 days granted upon hire and 15 days accrued throughout the year. Youll also receive 9 paid holidays including the day after Thanksgiving and the week between Christmas Eve and New Years Day.

• Tuition Coverage:Get 100% tuition coverage for yourself for one undergraduate and one graduate degree and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions:ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution with no vesting period.

• Personal Leave:Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Compensation

The annual salary range for this role isup to$43888. The final offer will be based on the candidates skills qualifications and experience as well as applicable state regulations internal equity and business needs and may fall outside of the stated range.

To submit your application for this opportunity please visit theEmbry-Riddle Career Siteand search for requisition number R311896. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty staff and students are treated fairly and provided equal opportunities for employment advancement compensation training and other benefits of employment. Embry-Riddle makes employment decisions including hiring promotions compensation and other terms of employment based on individual merit qualifications and abilities. Embry-Riddle is strongly opposed to discrimination and harassment and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race color national origin sex disability veteran status predisposing genetic characteristics age religion or pregnancy status or any other status protected by federal state or local law in its employment educational programs admissions policies financial aid or other school-administered programs or activities. For further information please visit ourwebsite.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contactand should not reach out to hiring managers or staff.