Counselor Bachelor-MCI

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938 BHN has helped individuals families and communities thrive through compassionate high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state we are currently seeking an MCI Counselor to join our Mobile Crisis Intervention (MCI) team and help advance our mission of empowering people to live healthier more fulfilling lives.

What We Offer:

• Purpose-Driven Work Make a meaningful impact in the lives of individuals families and communities throughout Western Massachusetts.
• Professional Growth Access ongoing training mentorship career development and advancement opportunities across one of the regions largest behavioral health organizations.
• Supportive Team Culture Join a collaborative workplace guided by our HEART values: Humanity Empowerment Accountability Respect and Teamwork.
• Stability & Opportunity Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits Generous PTO 403(b) educational assistance medical dental vision employee assistance programs and more.
• Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Manage incoming crisis hotline calls in accordance with Mobile Crisis Intervention program standards and provide a compassionate trauma-informed first point of contact for individuals seeking help.
• Provide crisis de-escalation and emotional support while gathering essential demographic and clinical information to identify immediate needs and appropriate next steps.
• Complete timely triage prioritize mobile crisis assessments as the preferred response when appropriate and assign MCI staff based on clinical and program guidelines.
• Support individuals throughout stabilization by helping them access services and referrals recommended by the MCI Crisis Clinician.
• Collaborate and consult with MCI clinicians internal BHN teams healthcare providers emergency-services partners and community organizations to promote coordinated care and continuity of services.
• Maintain accurate timely and compliant crisis-call referral service and case-coordination documentation in accordance with agency program payer and regulatory standards.
• Track follow-up needs and help address barriers to accessing behavioral health medical substance-use care-management and other community-based resources.
• Maintain established direct-service productivity expectations while effectively managing multiple calls referrals interruptions and ongoing coordination responsibilities.
• Communicate clearly and professionally with individuals in crisis families staff and external providers while protecting confidentiality and supporting person-centered care.
• Participate in staff meetings required training professional development and quality-assurance activities and assist with other responsibilities related to the needs of the assigned shift.

Who You Are:

• Bachelors degree in a related mental health field such as social work or psychology and at least one year of related mental health experience required.
• Knowledge of mental health conditions the relationship between behavioral and physical health systems substance use and care management.
• Understanding of and proficiency in crisis intervention basic de-escalation triage and the ability to identify and respond to immediate needs within the scope of the role.
• Ability to remain calm compassionate organized and focused while supporting individuals experiencing emotional or behavioral distress in a high-volume crisis environment.
• Professional telephone presence and excellent verbal and written communication skills when working with individuals served families staff providers and the public.
• Working knowledge of BHN and community resources and the ability to help individuals access appropriate behavioral health and community-based services.
• Cultural responsiveness and the ability to provide respectful person-centered support to individuals and families from diverse backgrounds.
• Strong teamwork organization documentation time-management decision-making and follow-through skills including the ability to manage multiple priorities and interruptions.
• Proficiency with computers electronic records internet word-processing email and agency communication systems.
• Valid state drivers license ability to pass a driving-record review and a reliable vehicle available during all working hours for community-based services required.

We Hire for HEART!

Since 1938 BHN has delivered high-quality culturally responsive behavioral health care building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core valuesHumanity Empowerment Accountability Respect and Teamworkguide how we lead serve and support one another. If youre ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference wed love to hear from you.

Pay Range: $22.00-$25.00