Corporate Technology Specialist

Job Title: Corporate TechnologySpecialist (Buckhead GA)

FLSA Status: Exempt

Created: June 2026

Reports to: IT OperationsManager

Functional Area: Information Technology

JOB SUMMARY

Position Purpose Summary:

The Executive Technology Specialist provides technology support for executive leadership and corporate officepersonnel while serving as a senior escalation resource for the IT Service Desk. This role is responsible forsupporting Microsoft 365 technologies collaboration platforms conference room and audiovisual systems andend-user computing environments.

The ideal candidate combines strong technical expertise with exceptional customer service and communicationskills and is comfortable supporting executives business leaders and other high-visibility users.

This positionplays a key role in ensuring a seamless technology experience across the corporate office while supportingbroader workplace technology initiatives.

KEY RESPONSIBILITIES / TASKS

Provide technology support for executive leadership and corporate office personnel.

Serve as a Tier 2 escalation resource for complex support incidents and service requests.

Support and troubleshoot Microsoft 365 applications including Outlook Teams OneDrive SharePoint WordExcel and PowerPoint.

Support Microsoft Teams Rooms conference room technology audiovisual systems and collaboration tools.

Deploy configure and support Windows laptops desktops mobile devices and peripherals.

Assist with onboarding offboarding account provisioning and access management activities.

Support executive meetings board meetings and special corporate events requiring technology support.

Troubleshoot hardware software networking and collaboration technology issues.

Create and maintain technical documentation knowledge articles and support procedures.

Partner with IT Operations Security and Service Desk teams to deliver a high-quality end-user technologyexperience.

Assist with workplace technology projects office technology enhancements and technology improvementinitiatives.

This position offers the opportunity to work with modern collaboration technologies while delivering a high-touch support experience for senior leaders and corporate teams.

This is an individual contributor role with no direct reports.

Decision Making / Autonomy: Exercises independent judgment in troubleshooting issues prioritizingsupport activities and recommending solutions that improve the end-usertechnology experience.

Influences technology effectiveness andproductivity through support troubleshooting and technology optimization.

Work / Problem Complexity: Supports a wide range of technology platforms and users includingexecutive leadership. Requires balancing routine support activities withurgent issues special events and complex technical troubleshooting.

Work closely with executives corporate staff IT teams vendors andexternal partners. Build trust and credibility through technical expertiseresponsiveness and customer service.

EDUCATION / EXPERIENCE

Certifications: Microsoft 365 certifications preferred

Teams Rooms Teams Phone or related Microsoft certifications a plus

Educational Requirements: Associate degree in Information Technology Computer Science orrelated field required

Bachelors degree preferred

Years of Experience: 3 years of experience in IT support workplace technology executivesupport or a related technology role

Experience supporting executive leadership and high-visibility businessusers preferred

Knowledge / Skills / Abilities: Strong troubleshooting skills across Microsoft 365 applications andWindows environments

Experience supporting conference room audiovisual and collaborationtechnologies

Excellent customer service communication and interpersonal skills

Ability to manage multiple priorities while maintaining professionalismand attention to detail

Knowledge of Microsoft Entra ID SharePoint Online Teams Rooms

Teams Phone and endpoint management solutions preferred

Strong problem-solving skills and ability to work independently in a fast-paced environment

POTENTIAL CAREER PROGRESSION

-IT Operations Manager

- Workplace Technology Manager

- End User Computing Manager