Corporate Affairs, Social Media Strategy, Associate Director

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer heart disease inflammatory conditions rare diseases and obesity and obesity-related conditions. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities that lay within them youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Corporate Affairs Social Media Strategy Associate Director

Lets do this. Lets change the this vital role you will be a strategic audience-first and digitally fluent Associate Director Social Media to help lead the evolution of Amgens corporate social media strategy and presence. This role will help define how Amgen shows up across its corporate social channels building trust strengthening reputation and engaging priority audiences through compelling social-first storytelling that supports enterprise business and communications priorities.

Reporting to the Senior Director Social & Digital Media within the External Engagement team the Associate Director will lead the ongoing development and execution of Amgens corporate social media strategy channel roadmap operating model distribution approach and measurement framework. The role will translate enterprise priorities into clear channel editorial and engagement strategies; use audience intelligence social listening competitive and cultural insights and performance data to drive decisions; and continually evolve Amgens approach as platforms technology and online behaviors change.

The Associate Director will partner closely across Corporate Affairs and with Law Regulatory Compliance Privacy Security agency and technology partners. This individual will bring strong strategic judgment and a deep understanding of the opportunities and responsibilities of social media in a highly regulated reputation-sensitive environment ensuring Amgens approach is innovative audience-relevant and appropriately governed.

Responsibilities

• Lead Amgens corporate social media strategy channel roadmap and operating model.
• Advise on audience behavior platform trends digital culture AI and reputational risks.
• Translate audience insights into effective content channel and engagement strategies.
• Drive social-first storytelling content strategy and paid/organic distribution.
• Integrate social media into enterprise communications executive thought leadership and major corporate initiatives.
• Lead the employee social ambassador program and strengthen cross-channel audience engagement.
• Establish social media policies governance and compliance standards.
• Oversee channel operations community management moderation and risk escalation.
• Support issues management and crisis communications through social insights and rapid response.
• Lead social listening competitive intelligence and audience insights.
• Measure performance and optimize strategy using data-driven recommendations.
• Drive responsible adoption of AI and emerging technologies for social media and communications.
• Build social media capabilities through training coaching and best practices.
• Manage agency platform and technology partners including budgets and performance.
• Lead complex cross-functional initiatives across Corporate Affairs and global stakeholders.

We are all different yet we all use our unique contributions to serve patients. The professional we seek has these qualifications.

Basic Qualifications:

Doctorate degree and 3 years of social media digital communications marketing corporate communications or related field experience

OR

Masters degree and 5 years social media digital communications marketing corporate communications or related field experience

OR

Bachelors degree and 7 years of social media digital communications marketing corporate communications or related field experience

OR

Associates degree and 12 years of social media digital communications marketing corporate communications or related field experience

OR

High school diploma / GED and 14 years of social media digital communications marketing corporate communications or related field experience

Preferred Qualifications:

• 3 years of managerial experience directly managing people and/or leadership experience leading teams projects programs or directing the allocation of resources
• Progressive experience in corporate social media digital communications or integrated communications including experience leading complex social media programs and initiatives in biotechnology pharmaceuticals healthcare or another highly regulated reputation-sensitive industry.
• Demonstrated experience developing and executing enterprise or global social media strategy governance and channel operations for a large matrixed organization.
• Proven ability to translate business reputation and communications priorities into audience-first platform-native social strategies and compelling editorial approaches.
• Strong understanding of organic and paid social media including major social platforms audience targeting and segmentation distribution and amplification strategies community management brand safety accessibility and evolving platform requirements.
• Experience partnering with Legal Regulatory Compliance Privacy and Security teams to establish social media policies review workflows risk controls and escalation protocols.
• Demonstrated experience using social listening audience intelligence competitive intelligence and cultural insights to identify trends understand stakeholder perspectives assess reputation signals and inform strategic decisions.
• Experience developing measurement frameworks and translating complex performance data into clear insights and recommendations for senior stakeholders.
• Experience leading or supporting employee advocacy and executive social media or thought leadership programs.
• Understanding of the evolving creator and influencer ecosystem and experience partnering with influencer strategy or related teams to integrate trusted external voices into broader communications strategies.
• Demonstrated issues and crisis communications experience including real-time monitoring escalation and coordination in rapidly evolving online environments.
• Working knowledge of SEO generative engine optimization (GEO) and evolving digital discovery behaviors with an understanding of how social media search web content and AI-powered platforms interact to shape how audiences discover understand and engage with corporate information.
• Demonstrated ability to responsibly apply artificial intelligence and emerging technologies to improve social intelligence content workflows operational efficiency and performance with appropriate attention to governance accuracy and risk.
• Demonstrated ability to build organizational capability and lead through influence including establishing best practices coaching colleagues and creating tools and guidance that strengthen social media expertise across a matrixed organization.
• Experience managing agencies technology partners budgets and multiple complex workstreams.
• Exceptional writing editing presentation and strategic counsel skills with the ability to influence senior stakeholders and work effectively across functions.
• Highly self-directed curious and proactive with sound judgment and the ability to balance innovation audience needs business priorities and reputational risk.

As we work to develop treatments that take care of others we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture well support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills experience and qualifications.

In addition to the base salary Amgen offers a Total Rewards Plan based on eligibility comprising of health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities that may include:

• A comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts
• A discretionary annual bonus program or for field sales representatives a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range