COO

Chief Operating Officer (COO)

Monsey NY

250000-$350000

Position Overview

We are seeking an experienced Chief Operating Officer to lead day-to-day operations for a growing technology services organization. This individual will oversee department leaders drive execution and ensure the organization operates with consistency urgency and accountability.

The ideal candidate is a strong operational leader with experience managing managers implementing systems and processes and holding teams accountable to KPIs and performance expectations. The individual should also be comfortable in a technology-driven environment and able to balance structured processes with a highly responsive service-oriented culture.

Requirements

Proven senior operations or executive leadership experience

Experience leading multiple departments and managing department heads

Strong track record of accountability execution and follow-through

Experience working with KPIs scorecards systems and established processes

Comfortable operating in a technology-driven business

Strong understanding of business operations and resource allocation

High sense of urgency with the ability to make decisions and drive action

Strong interpersonal and communication skills

Flexible humble and comfortable learning an established organization before making changes

Able to balance structure and process with client needs and real-world business demands

Responsibilities

Leadership & Accountability

Lead and manage department heads across key business functions

Establish clear expectations and hold leaders accountable for results

Monitor KPIs scorecards performance metrics and departmental execution

Develop managers into stronger more independent leaders

Maintain an environment of direct professional and open communication

Operations

Oversee day-to-day operations across the organization

Ensure existing systems processes and procedures are consistently followed

Identify operational gaps and opportunities for improvement

Ensure teams have the resources and support needed to execute effectively

Coordinate priorities across departments and resolve operational roadblocks

Execution & Continuous Improvement

Drive projects and initiatives through completion

Maintain urgency and follow-through across the organization

Evaluate workflows and improve efficiency where appropriate

Learn and understand existing operations before introducing significant changes

Partner closely with executive leadership on organizational priorities and growth

Client & Service Operations

Maintain a strong understanding of the organizations service model and client expectations

Ensure operational decisions support a responsive high-service client experience

Balance internal procedures with the flexibility required to address urgent client needs

Develop enough understanding of the companys technology services to effectively oversee operational decisions and resources

If you are an experienced operations leader who knows how to build accountability lead strong managers and turn strategy into consistent execution we would like to hear from you.

Email resume to:

Required Experience:

Chief