Conversational Commerce Program Manager

Imagine what you could do here! The people here at Apple dont just create products they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. At Apple inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best on the Apple Store Online team we are responsible for Apples largest store. Our main goal is to deliver a magical personal digital experience where customers can shop buy and learn everything Apple wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store it takes extraordinary people and we are looking for someone to help us do extraordinary Store Online is defining how Apple participates in a world where AI agents mediate commerce. This role takes that vision and operationalizes it. You will connect the dots across strategic initiatives emerging technologies and external partnerships bringing clarity to complexity and turning insights into action. The work spans agentic partnerships new experiences expansions and the coordination across the Digital Experience team that holds it all together. If you are energized by simplifying complex systems and processes and making them move faster and smarter this role is built for you.

We are looking for a non-traditional Program Manager who blends strategic thinking operational expertise and a passion for emerging technology to transform how we work. Operating at the intersection of strategy and operations this person connects initiatives partnerships and different ways of working to uncover opportunities and accelerate outcomes. They thrive in ambiguity challenge conventional approaches and build smarter more scalable ways of working. This role requires someone equally comfortable shaping strategic discussions with executives and rolling up their sleeves to solve complex operational challenges.

Strategic Orchestration: Connect initiatives teams and partnerships to identify synergies strengthen alignment and accelerate strategic Strategy u0026 Scale: Design smarter more efficient ways of working leveraging AI automation and emerging technologies to increase speed and u0026 Executive Engagement: Synthesize complex information data and emerging signals into actionable insights compelling narratives and executive-ready Problem-Solving: Anticipate challenges identify opportunities and develop creative solutions that help the organization navigate ambiguity and operate operational strategy across a portfolio of initiatives connecting workstreams identifying interdependencies and creating alignment across Digital Experience and implement opportunities to simplify processes eliminate friction and establish scalable approaches that improve organizational speed and with AI automation and emerging technologies to develop tools prototypes and new approaches that transform how the team worksnTranslate complex business technology and operational information into data-driven insights strategic recommendations and compelling executive surface emerging opportunities risks and organizational challenges developing recommendations and facilitating timely strategic engagement with external partners connecting insights and activities across relationships to strengthen collaboration and inform broader strategic priorities.

4 years in program management operations or a related discipline within a complex cross-functional organizationnDemonstrated ability to navigate ambiguity structure complex problems and translate strategic objectives into meaningful actionnStrong analytical and problem-solving skills with experience using data to uncover insights evaluate opportunities and inform ability to be comfortable operating in fast-paced ambiguous environments with shifting prioritiesnExceptional communication storytelling and executive presentation skills with the ability to simplify complex concepts and influence senior degree or equivalent experience

Experience in digital commerce and online retail across a variety of platformsnExperience operating at the intersection of retail strategy technology and organizational transformationnStrong understanding of emerging technologies including AI with the curiosity and initiative to experiment with new tools and approachesnExperience building AI-powered tools prototypes or lightweight solutions that improve team productivity and decision-makingnExperience supporting executive-level strategic planning operational analysis and cross-functional decision-making