Contracts Processor and Closer

What will I be doing

Client Relations Specialists are the primary liaison to the customer and the customer follow-up process in regard to contracts and deeding of the clients new purchase.

• Assures new owners understand their paperwork and contracts assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase.

• Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
• Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
• Provides technical assistance support and advice to owners regarding the product and services associated with ownership.

To fulfill this role effectively you must possess the following minimum qualifications and experience:

• Ability to work flexible schedules to include mornings evenings weekends and holidays.
• Strong ability to efficiently resolve complex customer service issues.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Timeshare Sales Experience
• Timeshare Quality Assurance Experience
• CRM Software Experience

Microsoft Product Experience

Why do Team Members Like Working for us!

• Excellent earnings package and uncapped commissions.
• Outstanding health care options (medical dental and vision that encourage preventative care).
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• And so much more!

When you join Hilton Grand Vacations you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.