Contracted Security Administrator

King County Metro Transits Safety Security & Quality Assurance (SSQA) division is seeking a detail-oriented customer-focused Contracted Security Administrator to oversee and support our contracted security program. Metro Transit utilizes contracted security personnel for addressing security-related needs at our Metro facilities transit centers and bus routes including fare enforcement. This role will be part of the Transit Security workgroup which focuses on developing and implementing security services and systems to ensure Metro employees customers and infrastructure are safe from harm.

Our ideal candidate is a dedicated civil servant with experience planning developing and administering comprehensive and effective security or customer service programs. They will be committed to promoting employee and passenger safety reducing organizational risk safeguarding transit resources and ensuring compliance with applicable laws regulations and standards.

Applying our ACTIVATEvalues: being Accountable Collaborative Timely and Impactful; how we Value Employees; staying Accessible; building whats Trusted; and acting Equitably is a daily responsibility and a foundational expectation for all King County employees. As the Contracted Security Administrator you will:

• Oversee deliverables of contracted security services ensuring service delivery hours and budget are managed according to the contract(s).
• Promote safety and security awareness and culture throughout Metro by developing and championing security programs ensuring compliance with all related local state and federal codes and regulations negotiating agreements and coordinating with regulatory agencies and issuing work stoppages in accordance with SSQA Division operating policies and delegated authority.
• Recommend and implement performance measurement goals and work effectively with King County Metro staff to establish the programs systems and processes required to fulfill those goals.
• Forecast track and report on security program statistics including overall program effectiveness cost trends and similar performance metrics. Participate in strategy policy and implementation planning efforts.
• Plan develop coordinate and implement cross-divisional projects and programs.
• Represent Transit Security and Emergency Management Section in a wide variety of internal and external work groups project teams committees and task forces. Engage with a variety of internal and external partners responding to stakeholder needs and feedback as applicable.
• Evaluate data and conduct assessments to analyze trends in security services being provided. Make recommendations to continuously improve efficiency and customer service delivery methods.
• Audit security and customer service programs assess program performance and prepare summary reports for data-driven decision-making. Evaluate compliance risk and control effectiveness of the contracted security programs.
• Develop amend implement and maintain program standard operating procedures (SOPs) ensuring appropriate training and guidance for SOP implementation.
• Lead assigned staff and oversee the work of outside contractors and consultants to ensure compliance with established processes protocols and policies.
• Prepare presentation materials and publications for internal and external use. Make presentations to agency leaders and peers the general public and elected officials.
• Perform other duties as assigned.

At King County MetroTransit Security Administrators model the following critical competencies:

• Accountability Holds self and others accountable to meet commitments.
• Conflict Management - Handles conflict situations respectfully and effectively.
• Effective Communication Skills - Develops and delivers effective and professional multi-modal communications that convey a clear understanding for a variety of different audiences.
• Customer Service - Strong listening skills to understand customer needs and concerns.
• Instills Trust - Gains the confidence and trust of others through honesty integrity and authenticity.
• Quality Decision-Making - Makes good informed timely decisions.
• Planning and Aligning - Plans and prioritizes work to meet commitments aligned with organizational goals.
• Strategic Mindset - Sees ahead to future possibilities and translates them into breakthrough strategies.

• Three to five years of increasingly responsible experience dedicated to service delivery and operational program management OR any equivalent combination of experience and education which provides the applicant with the knowledge skills and abilities required to perform the work.
• Experience in design implementation maintenance evaluation and continuous improvement of operational programs and service delivery.
• Experience coordinating tracking and monitoring the work of others including contractors and vendors to ensure compliance with establisheddeliverables protocols and policies.
• Demonstrated leadership and interpersonal skills including resolving conflicts fostering a positive and productive team culture and effectively planning prioritizing and delegating work assignments.
• Experience applying the full scope of local state and/or federal codes regulations and policies.
• Excellent oral and written communication skills demonstrating professionalism integrity and reliability including the ability to develop and maintain standard operating procedures (SOPs) and prepare and deliver clear and effective presentations.
• Demonstrated ability to provide effective customer service and manage work activities in a fast-paced environment with multiple competing priorities.
• Skill in statistical operational and trend analysis and problem-solving.
• Skill in establishing and maintaining effective working relationships with a variety of individuals from diverse backgrounds.
• Proficiency with automated management information systems and standard office software applications including word processing spreadsheets database management and presentation tools.

• Experience in transportation transit fare customer service and/or security programs.
• Working knowledge of the operations policies and procedures of a transit organization.
• Experience applying the full scope of local state and federal codes and regulations for bus and rail system security management.
• Experience applying the full scope of local state and federal codes and regulations that apply to employee safetyand security.
• Skill in analyzing incident reports and/or emergent conditions and supporting the direction of appropriate resources and response.
• Experienced in security and emergency management communication best practices.
• Experience and/or completed coursework in Critical Incident Management for Institutions of Higher Education and National Incident Management Systems (NIMS) /Incident Command Systems (ICS).

Who may apply: We are accepting applications from all qualified candidates including current King County employees and the general public.

How to apply: Applications submitted without the required application materials listed below may be deemed incomplete and be removed from consideration.

The following application materials are required:

If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request an accommodation or assistance in the application or assessment process or if you have questions please contact: Talent Advisor Sarah Ottele at .

Selection Process: Applications will be screened to determine whether candidates meet the minimum qualifications as well as for clarity completeness and responsiveness to the application instructions above. The most competitive applicants may be invited to participate in one or more interviews and/or other selection process elements. Formal offers will be finalized after candidates have successfully completed all necessary pre-employment processes such as internal record review or reference check drivers abstract review criminal background check etc.

Work Schedule: This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime eligible. Work hours are comprised of a 40-hour work week typically between 8:00 a.m. and 5:00 p.m. Monday through Friday. This position may be required to work extended hours weekend and holidays.

Work Location: This position follows a hybrid work schedule requiring a minimum of three days a week onsite at King Street Center (201 South Jackson St. Seattle WA 98104) and/or at various Metro facilities including Transit/Rail bases and other locations throughout the Metro Transit service area consistent with King County Metros hybrid work policy. Remote workdays may be adjusted based on operational or business needs. Employees will have access to shared workspaces at various King County facilities and must reside in Washington state within a reasonable distance to their assigned King County work site to respond to meet reporting requirements.

Union / Classification / Classification Code / Grade: Professional and Technical Employees Local 17 (PROTEC17 - C4) / Transportation Security Administrator // 68

• Responsible for understanding the Safety policy and their role in safety
• Report all safety concerns
• Follow safety practices and procedures as necessary to maintain a safe work environment and in conformance with applicable regulations policies and training
• Report safety and security concerns and ideas to supervisors or anonymously through data collection system

Necessary Special Requirements:

• Reckless or negligent driving
• Driving under the influence or driving while intoxicated
• Hit and run accident citation
• Vehicular homicide or vehicular assault
• Open container citation
• More than one at-fault accident (does not include non at-fault accidents)
• Any 1 suspension for a moving violation
• 3 or more moving violations
• Any license suspension revocation cancellation or disqualification based on a traffic or moving violation
• License restrictions (such as an ignition interlock device requirement)
• Any convictions for reckless or negligent driving hit and run leaving the scene of an accident driving while under the influence of alcohol or drugs vehicular assault or homicide
• Any alcohol drug or test refusal related occurrences
• Any other driving record incidents or occurrences that provide a reasonable basis to question the applicants ability to provide safe and public transportation

• Crimes of a sexual nature committed against an individual including but not limited to rape child molestation and unlawful sexual acts.
• Any crime of a sexual nature that results in inclusion on the national sex offender registry.
• Crimes involving violent or assaultive behavior including but not limited to murder manslaughter rape robbery assault battery kidnapping extortion carrying or use of a deadly weapon.
• Crimes involving the physical control sale use transportation of controlled substances and/or operating a motor vehicle while under the influence of drugs or alcohol. Note - the nexus of prior misdemeanor and gross misdemeanor convictions related to marijuana should be evaluated carefully in light of SB 5605 Misdemeanor Vacating for Marijuana.
• Crimes involving dishonesty such as fraud embezzlement the mishandling theft and/or the misappropriation of funds or property or possession of stolen property.
• Crimes involving serious or repeated discrimination or harassment based on race creed color religion sex gender identity disability or sexual orientation (municipal law applies in Seattle).

The above do not constitute a comprehensive list of convictions with a potential nexus to Metro Transit classifications nor do they automatically disqualify an applicant from further employment consideration. For additional information please refer to: RCW 43.43.830.

Are you ready to make a difference Come join the team dedicated to serving one of the nations best places to live work and play.

Application Process

If you are interested in pursuing this position and supporting King Countys vision for unified equitable and high-performing government please follow the application instructions carefully. Provide us with your work history as applicable ensuring that you provide details that highlight your ability to fulfill the requirements for this position.

If you need this announcement in an alternate language or format or you would like to request accommodation or assistance in the application or assessment process please contact Sarah Ottele at

King Countys Vision Mission and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency delivering on commitments with transparency and accountability. We are action-oriented creative problem solvers who collaborate across roles engage directly with communities and challenge the status quo to achieve meaningful impact. As a unified team we uphold high ethical and stewardship standards embrace change stay curious and continuously improve. Across all interactions we listen first act quickly and stay aligned as a team to earn and sustain public trust. Learn more about our Vision Mission and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex race color national origin ethnicity religious affiliation disability sexual orientation gender identity or expression age except by minimum age and retirement provisions pregnancy status as a family caregiver parental status marital status military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the persons sexual orientation or gender identity or expression citizenship or immigration status genetic information or other protected class. However to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law regulation or government contract it is not an unfair practice.

Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.