Continuous Improvement and Business Process Specialist

As a Continuous Improvement and Business Process Specialist you will drive process improvement and business process excellence across the Service Unit by identifying designing implementing and sustaining process improvements that enhance quality safety customer satisfaction productivity and profitability. You will work with cross-functional teams to improve operational performance through Lean Six Sigma Kaizen Daily Management and Leadership Standard Work practices. The role involves developing and maintaining business processes monitoring and improving performance through KPI management supporting planning and scheduling activities maintaining process documentation and facilitating adoption of new ways of working. You will help address process gaps support corrective actions evaluate emerging technologies including AI-based solutions and contribute to improved operational effectiveness quality performance and service delivery that support reliable power system operations and ongoing business improvement.

• Identify prioritize and implement continuous improvement initiatives aligned with quality cost and schedule goals.

• Design develop and deploy new or improved business processes across the Service Unit.

• Establish monitor and evaluate KPIs related to Safety Quality Delivery Inventory Cost and profitability objectives.

• Partner with Project Management Field Operations and leadership teams to review performance metrics and support improvement initiatives.

• Lead implementation and sustainment of Leadership Standard Work Daily Management practices and KPI reporting routines.

• Coordinate deployment and maintenance of the Lighthouse operational excellence framework.

• Develop and maintain standard operating procedures work instructions process maps and audit documentation.

• Evaluate and pilot emerging technologies including AI-based solutions to improve productivity quality and cost performance.

• Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

• Bachelors degree in Engineering Business Administration Quality Management Operations Management or a related field; equivalent experience may be considered.

• Experience supporting operational excellence business process management or continuous improvement initiatives preferred.

• Experience developing and evaluating KPIs process maps standard operating procedures and business process improvements.

• Knowledge of Lean Six Sigma and continuous improvement methodologies.

• Proficiency with Microsoft Office applications including Excel Word and PowerPoint; experience with SAP Power BI Microsoft Power Automate and AI-driven productivity solutions preferred.

• Lean Six Sigma Green Belt Lean Practitioner or equivalent continuous improvement certification preferred.

You will gain exposure to cross-functional business improvement initiatives while working with teams focused on operational excellence and process performance.

• Work on innovative energy technologies including evaluating and piloting AI-based solutions that support productivity quality and cost performance.

• Collaborate with experienced professionals across Project Management Field Operations leadership and cross-functional teams.

• Access learning and development opportunities through continuous improvement operational excellence and business process initiatives.

• Receive health and retirement benefits offered to employees.

• Benefit from paid leave and workplace flexibility programs available to employees.