Contents Restoration Manager

• Free uniforms
• Health insurance
• Paid time off
• Profit sharing
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary

• Build and manage the Contents Division using SERVPRO systems standards and procedures
  
  
• Oversee inspections pack-outs inventory cleaning storage transportation and pack-backs
  
  
• Deliver a professional and compassionate customer experience
  
  
• Communicate with customers insurance professionals vendors subcontractors and internal team members
  
  
• Develop project scopes and review estimates
  
  
• Schedule employees vehicles equipment materials and vendors
  
  
• Ensure photographs inventories job notes authorizations and supporting documentation are complete and accurate
  
  
• Track job progress production costs revenue profitability and department performance
  
  
• Maintain an organized warehouse cleaning area storage system and equipment inventory
  
  
• Establish quality-control standards for handling and tracking customer belongings
  
  
• Ensure compliance with safety and risk-management procedures
  
  
• Recruit train supervise and develop contents personnel
  
  
• Lead and support the Contents Supervisor in daily field operations
  
  
• Identify staffing needs based on workload revenue backlog and profitability
  
  
• Report department performance and operational needs to the Restoration Operations Manager
  
  
• Perform other duties as assigned
  
  

• Self-starter who takes ownership and initiative
  
  
• Highly organized and able to manage multiple projects
  
  
• Driven to achieve production profitability quality and growth goals
  
  
• Detail-oriented especially with inventory and documentation
  
  
• Customer-centric and able to communicate with empathy
  
  
• Comfortable making decisions and solving problems independently
  
  
• Able to create systems set expectations and hold team members accountable
  
  
• Comfortable balancing field involvement with management responsibilities
  
  

• High school diploma or GED required
  
  
• Associate or bachelors degree preferred
  
  
• At least three years of operations experience
  
  
• At least one year of management or supervisory experience
  
  
• Experience in restoration contents cleaning moving logistics warehousing construction or a related field preferred
  
  
• Restoration industry certifications preferred
  
  
• Strong leadership communication and problem-solving skills
  
  
• Basic computer and mobile-technology skills
  
  
• Valid drivers license and satisfactory driving record
  
  
• Ability to pass applicable employment screenings
  
  

• Revenue and production
  
  
• Gross profit and job profitability
  
  
• Project turnaround times
  
  
• Documentation and inventory accuracy
  
  
• Customer satisfaction
  
  
• Quality control
  
  
• Department growth
  
  
• Safety and operational compliance
  
  

• Lift up to 50 pounds independently and up to 100 pounds with assistance
  
  
• Stand walk bend kneel reach push pull and carry
  
  
• Work around dust odors cleaning products fumes and airborne particles
  
  
• Work in hot cold noisy or challenging jobsite conditions
  
  
• Wear appropriate personal protective equipment including a respirator when required
  
  

• Competitive base salary
  
  
• Performance-based incentive opportunities
  
  
• The opportunity to build and lead a growing department
  
  
• Access to established SERVPRO systems and resources
  
  
• Training and professional-development opportunities
  
  
• A supportive team-oriented work environment
  
  
• The opportunity to help customers recover important belongings after property damage
  
  
• Benefits and paid-time-off details provided during the hiring process
  
  

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.