Content Specialist (Contract)

The Opportunity
Euna Solutions is looking for a Content Specialist to join our Learning & Adoption team and help create clear accurate and user-friendly documentation for our SaaS products.

In this role you will primarily write and maintain help center articles that help customers understand and successfully use Eunas software. Youll take complex product information and turn it into documentation that is easy to understand navigate and act on.

Youll work closely with subject matter experts (SMEs) and members of the Learning & Adoption team to gather information ask the right questions clarify processes and ensure documentation accurately reflects the product.

This is a hands-on writing role. Youll be given assigned documentation projects and will be expected to manage your work with minimal coaching while working under the guidance of senior members of the team.

What Youll Do

• Write clear user-focused help articles that translate complex SaaS workflows into documentation customers can follow and act on.
• Identify documentation needs tied to the product release schedule and independently produce or update articles ahead of upcoming launches.
• Collaborate with subject matter experts to gather information ask targeted questions and close gaps before they reach the customer.
• Review and edit existing help articles to keep content accurate consistent and aligned with current product functionality.
• Apply established writing content and accessibility standards consistently across all documentation.
• Incorporate feedback from SMEs and senior team members to refine and finalize assigned work.

What You Bring

• You have 2-4 years of experience in technical writing documentation content writing or a closely related field.
• You can take complex information and turn it into concise user-friendly documentation with minimal coaching.
• You ask the right questions: you know how to draw out what you need from subject matter experts and spot what is missing.
• You are organized detail-oriented and comfortable managing multiple documentation tasks and deadlines at once.
• You can learn complex software and understand how features processes and workflows connect to one another.

Nice-to-Have Qualifications

• Experience writing documentation for SaaS or enterprise software products.
• Experience creating or maintaining help center or knowledge base content.
• Familiarity with accessibility standards such as WCAG AODA Section 508 or ADA.
• Experience working within a content management system or knowledge base platform.

What Success Looks Like

• In this role success means producing documentation that customers can actually use.
• You will be successful when you can take an assigned topic learn what you need to know work with the right people to fill information gaps and independently produce a clear and accurate help article with minimal coaching.
• Were looking for someone who is curious detail-oriented and genuinely enjoys writing someone who can dig into a complex software workflow ask what am I missing and turn what they learn into documentation that makes the customers job easier.

Location
This position will be hybrid with 3 days/week in our Atlanta GA office (Tuesday Wednesday & Thursday)

This is a 12-month contract position.

AI Mindset at Euna Solutions
We believe the future of work is human AI. At Euna Solutions we encourage our team members to leverage AI tools to enhance creativity efficiency and decision-making. Were looking for people who are curious about emerging technologies eager to experiment and committed to using AI responsibly to augment not replace their expertise.

If you enjoy exploring new ways to solve problems learning continuously and applying AI to make your work smarter and more impactful youll thrive here.

Life at Euna Solutions
Were a team of builders problem-solvers and public sector champions. Weve built a workplace around a straightforward idea: people do their best work when theyre trusted supported and not running on empty.

Heres what that actually looks like:

How we work
Were hybrid three days a week in our Oakville or Atlanta offices with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

Eunafier Days
Twice a year you get an extra day tacked onto a long weekend. We think recharging is part of doing good work not a reward for it. Use it however you need.

Community is part of who we are
Our Engagement Committee finds meaningful ways to give back through time donations and shared expertise. Were invested in the places where our people actually live and work.

Philanthropy Time
We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community and we make time for it.

Real connection at scale
You wont know all 600 people and thats okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that so work doesnt feel isolating.

Room to grow
Whether youre going deep on AI building expertise in government tech or stepping into a bigger role we invest in your development through budget mentorship and real opportunity to move when youre ready.

About Euna Solutions
Euna Solutions is the leading provider of purpose-built cloud-based software designed to streamline procurement budgeting payments and grants management for public sector and government organizations. Eunas AI-powered features and intelligent automation help organizations make better-informed decisions ensure compliance empower collaboration and reduce administrative burden. Eunas full-cycle financial suite supports more than 3600 organizations across North America in building trust enabling transparency and driving positive community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector innovation. To learn more visit . Eunas privacy policy is available here.

Please visit our website: and check out our LinkedIn Pages believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and if youre excited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions please email or call our office at 1.877.707.7755. Upon request appropriate accessible formats or arrangements will be provided as soon as practicable.

Required Experience:

Manager