Content Enablement Specialist

Overview

Client is seeking a Content Enablement Specialist to support an enterprise federated content model through content authoring knowledge management platform enablement GenAI capability support and content operations. This role requires strong content judgment technical aptitude and the ability to help business teams create accurate consistent searchable and AI-ready content.

Core Responsibilities

• Create and maintain enterprise shared-services content within a knowledge management platform.
• Structure content for clarity usability search effectiveness and AI consumption.
• Apply templates authoring standards metadata and content structures consistently.
• Support the onboarding of new lines of business into the knowledge management platform.
• Guide business users on authoring standards templates content structure and AI-ready content practices.
• Facilitate working sessions with subject matter experts to help them create and publish content.
• Support and refine GenAI-enabled capabilities including:
  • AI-generated draft content.
  • Content similarity and consolidation recommendations.
  • Staleness detection.
  • Smart tagging and metadata generation.
  • Content engagement and performance insights.
• Assist with prompt design and tuning.
• Test GenAI outputs for accuracy quality and consistency.
• Monitor content and GenAI performance and recommend improvements.
• Test content workflows and AI-enabled platform capabilities.
• Troubleshoot system issues and support root-cause analysis.
• Ensure platform functionality aligns with system requirements and user expectations.

Essential Qualifications Skills and Technologies

• Experience with knowledge management or enterprise content platforms.
• Experience creating maintaining or structuring enterprise content.
• Understanding of content templates metadata tagging standards and structured documentation.
• Experience supporting content workflows platform testing or system troubleshooting.
• Familiarity with Agile delivery practices.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with technical teams business stakeholders and subject matter experts.
• Ability to manage multiple priorities while maintaining strong content quality and attention to detail.

Preferred Skills or Experience

• Experience with GenAI tools or AI-enabled content workflows.
• Experience with prompt design prompt tuning or GenAI output testing.
• Experience with content systems structured documentation or content operations.
• Experience supporting content onboarding governance or business-user enablement.
• Experience in regulated environments such as banking financial services or healthcare.

Work Details

• Onsite position.

Nesco Resource offers a comprehensive benefits package for our associates which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical Vision Dental 401K and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.