Content & Communications Lead BPX

Pay is based on several factors which vary based on include labor markets and in some instancesmay include education work experience and addition to your pay Target cares about and invests in you as a team member so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs which may include medical vision dental life insurance and more to help you and your family take care of your whole benefits for eligible team members include 401(k) employee discount short term disability long term disability paid sick leave paid national holidays and paid competitive benefits from financial and education to well-being and beyond at the Role
The Content & Communications Lead is an individual contributor responsible for shaping the strategic direction and operating model for content management governance and business partner communications across Partners Online (POL) Targets digital portal for business this role youll partner closely with Product User Experience (UX) Technology Operations and internal business stakeholders to establish scalable content and communication practices that deliver a consistent connected experience for Targets business partners. Youll influence enterprise decisions by establishing editorial metadata and governance best practices that improve content quality discoverability and usability across Partners Online. As Target continues to modernize its digital content ecosystem youll champion AI-enabled content operations and continuous improvement initiatives that strengthen editorial consistency simplify content management and
enhance how business partners access information.

About the Team
The BPX Communication & Engagement team manages the content and communications experience or Partners Online. More than 200000 business partners worldwide rely on Partners Online to access the policies processes tools training resources and communications they need to successfully do business with Target. The team partners with business stakeholders across the enterprise to develop manage and publish content that supports every aspect of doing business with Target. By establishing content standards metadata governance practices and scalable publishing processes the team ensures content is accurate accessible easy to navigate and consistent across the business partner experience.

Key Responsibilities
Establish the strategic direction for the BPX Content function by defining the operating model editorial framework and best practices while providing functional leadership coaching and guidance to drive consistent high-quality outcomes.
Shape and evolve enterprise content management and governance across Partners Online (POL) including content lifecycle management editorial standards metadata taxonomy information architecture and content quality.
Define the strategy and governance framework for business partner communications ensuring communications are audience-focused well-timed and aligned with product guidance knowledge content and business objectives.
Influence and consult with Product User Experience (UX) Technology Operations Legal and internal business stakeholders to improve content experiences support digital initiatives and drive adoption of enterprise content and communication standards.
Drive continuous improvement by leveraging data stakeholder feedback AI-enabled tools and scalable content practices to improve discoverability consistency operational efficiency and the overall business partner experience. Build organizational capability by establishing repeatable processes documenting best practices fostering cross-functional partnerships coaching team members and enabling consistent execution across the Content function.
Lead multiple initiatives simultaneously proactively solving complex problems ensuring high-quality deliverables and delivering results in a fast-paced evolving environment.
Consistently demonstrate behaviors aligned to Targets values of Inclusivity Connection and Drive.
Other duties as assigned

Note: Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs

Qualifications
Required
8 years of experience in content management content strategy content governance communications knowledge management information architecture digital product or related field.
Demonstrated experience leading enterprise content or communications initiatives in a highly matrixed organization.
Experience developing governance frameworks editorial standards or scalable content operations.
Strong stakeholder management and cross-functional leadership skills with the ability to influence without direct authority.
Experience working with enterprise content management systems (CMS) metadata taxonomy and structured content.
Exceptional written and verbal communication skills with the ability to influence stakeholders at all levels.
Proven ability to balance strategic thinking with operational execution and continuous improvement.
Strong mentorship and coaching abilities.
A creative mind with a practical outlook and unwavering ability to go with the flow.

Preferred
Experience partnering with Product UX Engineering Legal and Operations teams to improve digital content experiences.
Experience implementing AI-assisted content creation editorial workflows or content operations.
Experience with Contentful or a similar enterprise content management platform.
Experience leading organizational change or digital transformation initiatives.
Experience developing communications strategies for external audiences or business partners.
Familiarity with analytics search optimization and content performance metrics.

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Targets needs. A Hybrid/Flex for Your Day work arrangement means the team members core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually depending upon what your role team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location unless otherwise prescribed by Target.

Benefits Eligibility

In compliance with state and federal laws Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process please reach out to Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed through this channel.