Content Administrator, Learning & Development

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industrys leading on demand pay solution DailyPay uses an award-winning technology platform to help Americas top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City with operations throughout the United States as well as in Belfast. For more information visit DailyPays Press Center.

The Content Admin is a key member of the Learning and Development team responsible for translating complex product specifications into actionable support content. You will partner with the Legal and Studio teams and Product stakeholders to maintain a library of internal agent-facing scripts and external user-facing FAQs. Your success will be defined by your ability to distill technical details into concise need-to-know information that empowers both our users and our support agents to resolve inquiries efficiently.

• Knowledge Base Maintenance: Create and update external user-facing FAQ content for DailyPays core products (US EWA DP Card etc.) and upcoming international launches

• Agent Empowerment: Develop internal Knowledge Base articles and support scripting (talk tracks) to ensure agents provide accurate on-brand resolutions

• AI-Enabled Content Workflows: Design implement and maintain AI-assisted content workflows (e.g. article auto-drafting smart tagging automated verification cadences) within Zendesk and adjacent tools including the human QA loops documentation and performance monitoring required to keep them accurate and reliable after launch

• Internal Communications: Draft ad-hoc internal content such as team newsletters Slack announcements and email notifications to keep the Operations team informed

• Editorial Collaboration: Partner with the Legal and Studio teams to perform proofreading revisions and brand-voice alignment across all Support collateral

• Content Planning Support: Work with Product stakeholders and L&D team members to execute a content roadmap that anticipates upcoming product releases and feature updates

• Brand Consistency: Ensure all generated content adheres to DailyPays established brand voice and tone tailoring messaging for diverse user personas

• Project Tracking: Manage personal project timelines diligently to ensure all content assets are delivered in alignment with product launch cycles and team deadlines

• Relevant Experience: 2 years of experience in technical copywriting content management or instructional design within a fast-paced technology environment. Zendesk knowledge base experience is highly desirable

• Writing Proficiency: Strong editorial skill set with a proven ability to simplify complex technical processes into clear user-friendly documentation

• Technical Aptitude: High proficiency with Google Workspace; hands-on experience building or managing AI-assisted content workflows (prompt design output QA automation tools); Zendesk administration experience strongly preferred

• Collaborative Mindset: Experience engaging with cross-functional stakeholders (Product Engineering Support) to gather information and solicit feedback

• Organizational Skills: Demonstrated ability to manage multiple tasks simultaneously while maintaining high attention to detail and meeting deadlines

• Educational Foundation: Bachelors degree in Communications English Technical Writing or a related field (or equivalent practical experience)

• Exceptional health vision and dental care

• Opportunity for equity ownership

• Life and AD&D short- and long-term disability

• Employee Assistance Program

• Employee Resource Groups

• Fun company outings and events

• Unlimited PTO

• 401K with company match

High-performing cultures arent built in silos they thrive on partnership. At DailyPay we Commit Together to an inclusive professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members dont live single-issue lives and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making.

In our high-trust environment we empower you to Challenge Norms. Weve created a space where it is safe to ask difficult questions disrupt the status quo and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others we arrive at better more innovative results.

We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty celebrates the unique lived experiences of its people and thrives on collective success youll find it here.

If you require reasonable accommodation for any aspect of the recruitment process please send a request to . All requests for accommodation will be addressed as confidentially as practicable.

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race color religion or creed alienage or citizenship status political affiliation marital or partnership status age national origin ancestry physical or mental disability medical condition veteran status gender gender identity pregnancy childbirth (or related medical conditions) sex sexual orientation sexual and other reproductive health decisions genetic disorder genetic predisposition carrier status military status familial status or domestic violence victim status and any other basis protected under federal state or local laws.

Required Experience:

Unclear Seniority