Contact Representative
Job Location:
Lakewood, CO - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The employee will serve as a Contact Representative at the Denver Regional Office in Lakewood CO. The employee is responsible for processing applications for benefits for Children Women Vietnam Veterans (CWVV) VA Spina Bifida Healthcare Program (SB) and Camp Lejeune Family Member Program (CLFMP).
***THIS IS NOT A VIRTUAL POSITION YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***
Duties include but may not be limited to the following:
- Processes applications for various benefits.
- Examines develops and evaluates relevant documentation related to the applications.
- Records eligibility and clinical status in databases.
- Coordinates data exchange among different offices and systems to ensure benefits are awarded in compliance with laws regulations and policy.
- Interprets disability ratings to determine eligibility.
- Examines applications for possible errors and acts according to current operational policies.
- Makes the appropriate entries in application processing databases to record eligibility and clinical status.
- Updates established records and determines whether the entry reflects proper program determinations have been made and maintained.
- Provides timely responses to external inquiries.
- Receives and initiates correspondence and emails.
- Performs mass data entry using automated systems.
- Performs other duties as assigned.
Work Schedule: Monday - Friday 8:00 am - 4:30 pm
Recruitment & Relocation Incentives: Not authorized
Telework: Telework eligibility will be discussed during the interview process. Ad Hoc only.
- You must be a U.S. Citizen to apply for this job
- To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
- Selective Service Registration is required for males born after 12/31/1959
- Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See Required Documents below for details.
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
SPECIALIZED EXPERIENCE: Applicants must possess at least one (1) year of specialized experience that equipped them with the particular knowledge skills and abilities to perform successfully the duties of this position and that is typically in or related to the work of this position. To be creditable this experience must have been equivalent to at least the GS-6 level in the Federal service. Specialized experience includes: processing applications for various benefits; examining developing and evaluating relevant documentation related to the applications; recording eligibility and clinical status in databases; explaining health benefit options; interpreting disability ratings to determine eligibility; receiving and initiating correspondence and emails; and performing mass data entry using automated systems.
PHYSICAL REQUIREMENTS: The work is primarily sedentary with occasional requirements to walk around in an office building to meet with employees. Most work requirements involve using a computer and standard office automation equipment. The employee may need to stoop bend reach or occasionally carry loads weighing up to 20 pounds. Extended periods of intense concentration are required to ensure the accuracy and timeliness of the work products.
For more information on these qualification standards please visit the United States Office of Personnel Managements website at
There is no educational substitution at this grade level therefore there is no need to submit transcripts.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration/Operations Security and Preparedness (HRA/OSP) at The Fair Chance Act.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 80 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPMs Career Transition Resources website at should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
Unclear Seniority
