Contact Representative
Job Location:
Buffalo, IA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
This position is located in an office of the Bureau of Land Management (BLM) usually in an Information Access Center. The incumbent is a primary contact representative responsible for the dissemination of factual information to the public on the BLMs multiple resource management programs and services. You will serve as a Contact Representative with Bureau of Land Management.
Pay depends on grade and location; new federal hires usually start at step 1.
Some of the major duties you will perform include but are not limited to the following:
- Sell documents maps books records firewood and Christmas tree cutting permits Golden Age Passports Recreation Permits Forest passes and other similar permits and materials.
- Prepares written responses or furnishes printed material related to land mineral mining claim recordation and recreation inquiries. Interprets legal documents related to land segregation ownership rights and land availability.
- Provide written/oral information to the public on recreational opportunities wild horse and burro adoptions map purchases areas of archeology and area history.
- Assist in conducting periodic audits to ensure proper reconciliation of funds. Assists in the operations of the Dockets Room to perform records maintenance and track serialized case files. Assist with annual accessions of case files to the Federal Records Center ensuring applicable retention schedules are followed and official records are properly processed.
- Researches and utilizes several automated record systems including the plats/HI system Legacy Re- Host 2000 (LR 2000) Case Recordation Status Mining Claim Recordation and Collections and Billings System (CBS).
Duties will be developmental in nature when filled below the full performance level.
- Must provide proof of U.S. citizenship.
- Appointment subject to background investigation and favorable adjudication.
- Males born aftermust be registered for Selective Service.
- Direct Deposit participation required.
- Successfully pass the E-Verify employment verification check. To learn more visit cannot hold an active real estate license nor can you have an interest or hold stocks in firms with interest in Federal Lands.
- You are required to complete training obtain and maintain a government credit card with travel and purchase authority.
As a condition of employment for accepting this position you may be required to serve a 1 year probationary period to evaluate your fitness and whether your continuation of employment advances the public interest.
This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest meet the organization goals and mission of the agency and/or otherwise promote the efficiency of the determining if your employment advances the public interest the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Under applicable law the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies in writing that the individuals employment should continue and that their appointment should be the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.
All qualifications must be met by the closing date of this announcement - 08/31/2026-unless otherwise stated in this vacancy announcement. Competitive candidates must also meet Time-in-Grade requirements as defined in 5 CFR 300 Subpart F.
For current Federal employees if hours worked per week are not included on your resume you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For periods of time that reflect military service the DD-214 or Statement of Service is sufficient to meet the work schedule requirement as the service dates will be reflected. For all other applicants who are not current federal employees your resume must state either full-time (or 40 hours a week) or part-time with the number of hours worked per week to ensure proper crediting of specialized experience.
Minimum Qualification Requirements: To qualify for this position you must meet the following minimum qualifications:
To qualify for this position at the GS-05 grade level:- Specialized Experience Requirement: you must possess at least one full year of specialized experience equivalent to the GS-04 level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience: accomplishing routine support tasks in a busy office environment providing routine information to the public and internal customers by phone email and in person preparing written correspondence and using automations systems maintaining files and related materials. You must include hours per week worked. -OR-
- Education: Successful completed four (4) years of education above high school in any field for which high school graduation or the equivalent is the prerequisite You must include transcripts. -OR-
- Combination of education and experience. To combine education and experience described above.
- Specialized Experience Requirement: you must possess at least one full year of specialized experience equivalent to the GS-05 level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience: experience that includes answering internal and external inquiries for complex and detailed information; preparing written correspondence; provide assistance to employees and the general public; researching laws regulations and policies; and maintaining records and files.
- Specialized Experience Requirement: you must possess at least one full year of specialized experience equivalent to the GS-06 level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience: experience that includes answering internal and external inquiries for complex and detailed information; preparing written correspondence with complex subject matter; providing on-the-job training and user assistance to employees and the general public; researching laws regulations and organizational policies; and maintaining sensitive information records and files.
For the GS-05 only: You must submit a copy of your transcript(s) to support claimed education if substituting education for experience. Transcripts must include your name school name grades credit hours earned major(s) grade point average or class ranking and date the degree was conferred if applicable. A typed list of courses grades semester/quarter hours GPA etc. will not be accepted. Non-submission may result in being rated not qualified for the position. Unofficial transcripts are acceptable but if you are selected for this position and you used your education to qualify you must provide official transcripts before you begin work.
Additional vacancies may be filled using this job announcement. Physical Demands: The work involves sitting and standing typically in a public room environment. Moderate lifting of plats and public information documents may be required. Working Conditions: Work is performed in an office building that requires normal safety precautions.
Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position existing work at the higher grade level and recommendation by the positions supervisor.
Related Non-Federal experience or related experience as retired members of the uniformed services may be credited towards computing entitlement to leave accrual at managerial discretion providing that experience meets certain criteria. This provision allows new employees to earn annual leave at a higher rate than would otherwise be allowed. (5 Code of Federal Regulations 630).
All DOI employees their spouses and minor children may not acquire or retain any claim permit lease small tract entry or other rights granted by the Department in Federal lands with limited exceptions. Additional ethics prohibitions can be found here DOI Ethics Prohibitions U.S. Department of the Interior.
This position may be eligible for Telework.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
Unclear Seniority
