Contact Center Technical Leader

At Staffworxs we dont just connect talent we power transformation. Headquartered in Frisco TX with teams in Bengaluru and Hyderabad we combine global reach with deep expertise. Our Digital & Data Analytics practice drives growth and innovation for some of the worlds top brands who continue to retain us as their trusted partner. If youre ready to make an impact youre in the right place.

Job Details:

Title: Contact Center Technical Leader

Location: Houston TX

Duration: Full time

Role Overview

We are looking for an experienced 8x8 / Contact Center Technical Leader to lead and

support contact center technology initiatives. The ideal candidate should have strong

hands-on experience with 8x8 or other enterprise telephony/contact center platforms

along with the ability to provide technical leadership across contact center environments.

Candidates with leadership experience and expertise in platforms such as Genesys

Cisco Avaya NICE Five9 or similar telephony/contact center technologies may also

be considered.

Key Responsibilities

Lead the design implementation configuration and support of contact center and

telephony solutions.

Provide technical leadership for 8x8 and/or other enterprise contact center

platforms.

Manage contact center architecture integrations call flows routing IVR and

related configurations.

Troubleshoot complex telephony voice and contact center issues.

Work with business and technical teams to understand requirements and translate

them into scalable solutions.

Lead platform migrations upgrades implementations and optimization initiatives.

Support integrations with CRM and other enterprise applications.

Provide technical guidance to team members and coordinate with vendors and

stakeholders.

Monitor platform performance and identify opportunities for improvement.

Document technical solutions configurations processes and best practices.

Required Qualifications

Strong experience with 8x8 or comparable enterprise telephony/contact center

platforms.

Strong understanding of contact center technology voice telephony call routing

IVR and integrations.

Experience leading technical teams or contact center technology initiatives.

Strong troubleshooting and problem-solving skills.

Experience working with enterprise CRM/contact center integrations.

Ability to work directly with business stakeholders and technical teams.

Willingness to work onsite in Houston TX.

Staffworxs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees regardless of race color religion gender sexual orientation national origin age disability or veteran status.