Contact Center Representative Remote

Job Description

The UW Medicine Contact Center has an outstanding opportunity for a Patient Access Representative (Contact Center Representative 1 (CCR1))

WORK SCHEDULE

Full Time

Remote

Contact Center hours of operation are 6:45 AM to 7:15 PM Monday through Friday 7:45 AM 4:45 PM Saturdays and closed Sundays. Initial shift assigned upon hire date; shift selection to occur quarterly.

DEPARTMENT DESCRIPTION

UW Medicine is looking for dedicated Contact Center Representatives to be the first point of contact for patients across our health this critical role youll handle a large volume of inbound calls with precision and empathyscheduling appointments verifying insurance managing referrals and resolving inquiries with accuracy and care. If youre detail-oriented tech-savvy and committed to delivering exceptional customer service this is your opportunity to make a real impact in patients lives every single day. Join a team that values excellence compassion and continuous improvementwhere your voice truly matters.

POSITION HIGHLIGHTS

• High-Volume Call Handling: Serve as the first point of contact for patients across UW Medicine managing a fast-paced stream of inbound calls with professionalism accuracy and empathy.

• Detail-Oriented Scheduling & Support: Coordinate appointment scheduling insurance verification referral management and patient inquiries with precision ensuring every interaction meets UW Medicines high standards.

• Customer Service Excellence: Deliver compassionate solution-focused support that builds patient trust and loyalty while consistently demonstrating UW Medicines commitment to care confidentiality and service quality.

PRIMARY JOB RESPONSIBILITIES (duties not limited to)

• High-volume inbound call handling in a fast-paced contact center
• Appointment scheduling and registration using electronic systems
• Insurance eligibility verification and data accuracy
• Routing calls and taking complete accurate messages
• Referral coordination and prior authorization entry in Epic
• Customer service and issue resolution with empathy and professionalism
• Collaboration with clinics Financial Counselors and Interpreter Services
• Patient portal support and inquiry resolution
• Documentation and data updates during scheduling
• Adherence to performance standards compliance and confidentiality

REQUIRED QUALIFICATIONS

High school diploma or equivalent AND One (1) year of general office experience
OR
Experience in customer service call center environment or problem resolution
OR
Equivalent education/experience

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.