Contact Center Representative

PHP Agency
Fountain Place Downtown Dallas TX

Looking for more than just another call center job

At PHP Agency youll be the voice of a nationally recognized financial services organization supporting agents across the country. Were looking for energetic service-minded professionals who thrive in a fast-paced environment and bring professionalism accuracy and care to every interaction.

Located in the iconic Fountain Place skyscraper in the heart of Downtown Dallas our team enjoys a modern collaborative workplace with exceptional commuter benefits including:

Paid onsite garage parking
Fully subsidized DART rail access
Convenient access via Akard Station and St. Paul Station just steps from the office

Founded in 2009 PHP Agency is one of the nations fastest-growing financial marketing organizations with more than 27000 licensed agents across 49 states and Puerto Rico. Our agents have helped educate and serve over 450000 American families with financial protection and retirement solutions. As a proud member of the Integrity Family of Companies were committed to innovation growth and delivering exceptional customer experiences.

As a Contact Center Representative youll serve as a primary point of contact for PHP agents managing high-volume inbound and outbound calls emails chats and transfers. Youll provide accurate timely support across insurance-related inquiries navigate multiple systems and carrier websites and partner with internal teams to deliver a seamless customer experience.

• Respond to agent and customer inquiries accurately professionally and efficiently across phone email chat and transfer channels.
• Deliver exceptional service by using active listening empathy and sound judgment to resolve questions and concerns.
• Assist with account inquiries website navigation product information service needs and other insurance-related support requests.
• Research and document interactions accurately while maintaining updated customer and account information.
• Use internal systems and carrier websites to research information troubleshoot issues and provide timely resolutions.
• Communicate company updates product and service information and policy changes clearly and consistently.
• Collaborate with New Business Commissions Annuities and other internal teams to identify solutions and support a seamless customer experience.
• Support team training onboarding and continuous improvement efforts as needed.

Were looking for professionals who genuinely enjoy helping others and can confidently manage multiple priorities in a dynamic environment.

• Bilingual fluency in English and Spanish
• Exceptional verbal and written communication skills
• Strong listening skills and a customer-first mindset
• Ability to build trust and rapport quickly
• Professional patient and empathetic approach
• Strong organizational and time-management abilities
• Ability to adapt and thrive in a fast-paced setting
• Comfortable learning new technologies and systems
• 12 years of experience in a call center environment or working with multi-line phone systems
• Strong troubleshooting and problem-solving skills
• Previous experience in customer service contact center support financial services or insurance is a plus

• Professional office environment in a premier Downtown Dallas location
• Paid onsite parking or fully covered DART access
• Opportunities to grow within a rapidly expanding national company
• Collaborative team culture that values service accountability and innovation
• A high-energy Contact Center environment where no two days are the same and your work directly supports agents across the country.
• Hands-on exposure to insurance operations carrier processes commissions new business and annuitiesbuilding valuable knowledge across the organization.
• A supportive team that values collaboration problem-solving and helping each other deliver excellent service.
• The opportunity to build confidence strengthen communication skills and grow in a role that keeps you connected to the heart of the agent experience.
• The opportunity to make a meaningful impact every day

If youre a bilingual customer service professional who enjoys solving problems supporting others and working in a fast-paced team environment wed like to meet you.

• Apply today to join the PHP Agency team.

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.