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Contact Center Representative #26-20260
Job Location:
Job Location:
New York City, NY - USA
Hourly Salary:
USD 20 - 25
Hourly Salary:
Posted:
8 September 2026 (18 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Duration: 6 months contract
Job Description:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
AI Statement: By applying you acknowledge that AI-assisted tools may be used during hiring.
Job Description:
- The Contact Center Representative will provide exceptional customer service and support to active and inactive members retirees and beneficiaries. The ideal candidate is customer-focused professional detail-oriented and able to effectively resolve inquiries in a fast-paced environment.
- Training: A comprehensive 68 week onsite training program will be provided to ensure candidates are fully prepared for the role.
- Answer service center calls and respond to member questions through phone email and chat.
- Review existing and historical information in internal systems to provide accurate responses.
- Resolve member inquiries and requests on the first contact whenever possible.
- Research issues determine appropriate solutions and clearly communicate resolutions.
- Handle difficult or emotional customer situations with professionalism and empathy.
- Work collaboratively with the team to minimize hold times callbacks and escalations.
- Maintain confidentiality when handling sensitive member information.
- Perform other duties as assigned.
- Customer service experience in a contact center benefits/member services retail sales or similar environment.
- Excellent verbal and written communication skills.
- Strong interpersonal organizational and problem-solving skills.
- Ability to handle difficult or sensitive customer situations professionally.
- Strong attention to detail and ability to manage multiple priorities.
- Proficiency with Microsoft Office and contact center/Automatic Call Distribution (ACD) systems.
- Ability to handle confidential information with discretion.
- Experience working with member benefits retirement or similar customer service programs.
- Call Center/Contact Center
- Customer Service
- Microsoft Office
- Associates or Bachelors degree preferred.
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
AI Statement: By applying you acknowledge that AI-assisted tools may be used during hiring.
Required Experience:
Unclear Seniority
