Contact Center Consulting Solution Engineer

Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers Do you have experience working in the Contact Center industry Do you have a passion for diving into technology that powers better customer experiences If so we would love to have you join us here at Zoom!

About the Team

The Contact Center Solutions Engineer designs implements and optimizes solutions to meet organizational and customer needs. They collaborate with cross-functional teams to ensure seamless integration and functionality of technologies.

Responsibilities

• Serving as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
• Designing and implementing contact center solutions to meet business requirements and customer needs
• Partnering with account teams to execute pre-sales activities including discovery product demonstrations RFP responses workshops and proof of concepts
• Collaborating with stakeholders to gather requirements and provide technical expertise for contact center projects
• Optimizing contact center technologies to improve efficiency and customer experience
• Troubleshooting and resolving technical issues related to contact center solutions
• Staying updated on industry trends and best practices in contact center solutions
• Demonstrating the Zoom solution and how it meets the customers business needs.

What were looking for

• Possess a Bachelors in Computer Science Information Technology or a related field
• 5 years of experience in customer focused roles
• Demonstrated ability to sell to a business buyer and an understanding of the techniques required to do so
• Strong business and technical acumen with demonstrated experience in sales engineering
• Proven industry experience in CCaaS and/or adjacent industries like AI Virtual Agents Workforce Management Quality Management etc.
• Experience integrating with CRMs (Salesforce Zendesk ServiceNow etc) and other 3rd party applications
• Understanding regulatory requirements and customer security considerations
• Strong understanding of the Contact Center market and trends advocating customer needs to influence strategy and vision
• A self-starter with the capability to work in fast-paced team-oriented environments
• A true customer advocate and creative problem solver
• Preference for candidates based in Central or Mountain time zones to support our Central Coast operations and ensure optimal collaboration with regional teams

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.

Our Commitment

At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.

If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.

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