Consumer Service Representative

Open the Door to Your Future with Clopay Corporation & CornellCookson

At Clopay Corporation we are more than just North Americas largest residential and commercial garage door manufacturerwe are a powerhouse of innovation safety and design. Through our premier brands we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason Ohio and operating state-of-the-art manufacturing facilities in Troy Ohio Mountaintop Pennsylvania and Goodyear Arizona we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55 distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening from homes to businesses and beyond.

By joining our team you become part of a legacy that blends the residential elegance of Clopay known as Americas Favorite Garage Doors with the industrial strength and 180-year heritage of our rolling brands Cornell and Cookson. Together we secure everything from family garages to the worlds most iconic stadiums and skyscrapers.

We currently have an opening for a Consumer Services Representative in our Troy Ohio location. The hours are Monday through Friday -9:00 AM to 6:00 PM.

In this position the successful candidate will perform the following job responsibilities:

Edit analyze interpret and service customer inquiries correspondence and telephone calls varying broadly in nature and scope relative to pre-purchase questions product comparisons how-to-measure information literature requests and warranty issues. Will work within the I store.

• Generates and mails programmed consumer response letters processes warranty registration cards rebate processing live chat and web-page e-mail responses.

• Follow up complaints which may require replacements factory servicing or other adjustments to ensure customers satisfaction within established policies.

• Investigate and expedite product (service) warranty claims and complaints following marketing policies.

• Maintain references and files incidental to the process.

• Keep the company informed on warranty and marketing policies along with trends in product defects parts shortages damages and other related issues.

• Position is logged into the ACD system at all times to ensure a 94% call answer rate.

Why Choose a Career With Us

We dont just manufacture doors; we engineer the front door of the American dream and the security of global commerce. At Clopay we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers every member of the team plays a vital role in our success.

Our team members thrive because we prioritize:

• Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
• A Culture of Whats Next: We invest heavily in automation sustainable materials and smart-home integration to stay ahead of the curve.
• Commitment to People: As a Griffon Corporation company we provide the stability of a large organization with the tight-knit collaborative feel of a specialized craft team.
• A Legacy of Expertise: Join our Pioneer Cluba group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
• Commitment to Innovation: We arent just keeping up with industry trends; were setting them. Whether its our exclusive WINDCODE technology or our award-winning designs we provide the tools for you to do your best work.
• Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity Clopay employees help provide homes and security to families in the communities where we live and work.

Equal Opportunity Employer

Required Experience:

Junior IC