Consumer Insights & Reputation Analytics Manager

** 100% Remote Opportunity**
Passionate About Music Online Communities and Sentiment Analytics

Volt is immediately hiring for Consumer Insights & Reputation Analytics Managerfor a well-known music products manufacturer based in San Luis Obispo CA.

As an Consumer Insights & Reputation Analytics Manager you will:

• Monitor brand conversations and customer sentiment across Reddit forums YouTube Instagram Facebook product reviews retailer websites and other online communities.
• Develop and implement social listening and brand reputation strategies for the company.
• Identify recurring customer concerns product issues misconceptions and emerging trends before they escalate.
• Engage directly with customers and musicians to answer questions provide support resolve concerns and share accurate information.
• Create proactive initiatives to improve brand perception and address persistent or outdated customer perceptions.
• Collaborate with Marketing Social Media Customer Service Product Development Quality Control and Sales teams to align messaging and resolve issues.
• Analyze customer feedback and online discussions to deliver actionable insights and recommendations.
• Identify opportunities for employees artists product experts and brand advocates to participate in community conversations.
• Build and maintain relationships with moderators forum administrators community leaders creators and influencers.
• Assist in developing FAQs educational content videos technical resources and other customer support materials.
• Track brand sentiment metrics and establish benchmarks to measure changes in customer perception.
• Prepare regular reports on sentiment trends customer feedback competitive activity emerging issues and engagement opportunities.
• Develop escalation processes for product customer service legal PR and other high-priority issues.
• Ensure all online interactions remain authentic transparent helpful and aligned with each brands voice and values.

This is a Full-Time Direct Hire opportunity. This is a 100% remote position.

The ideal candidate will have:

• 4 years of experience in community management brand reputation customer experience consumer engagement or a related field.
• Strong understanding of online communities including Reddit forums YouTube Instagram Facebook Discord and other enthusiast-driven platforms.
• Experience with social listening sentiment analysis reputation monitoring or community management tools.
• Experience with tools such as Brandwatch Sprinklr Meltwater Sprout Social Talkwalker or similar platforms.
• Excellent written communication skills with the ability to engage customers in an authentic and professional manner.
• Strong judgment regarding when and how brands should participate in online conversations.
• Ability to identify broader customer trends and transform feedback into actionable insights.
• Experience collaborating with cross-functional teams including Marketing Customer Service Product Sales and Leadership.
• Strong analytical and problem-solving skills.
• Interest in music musical instruments recording technology or musician communities.

Salary: $60000- $70000 per year

*Pay range offered to a successful candidate will be based on several factors including the candidates education work experience work location specific job duties certifications etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information and we will be back in touch as soon as possible.

Benefits: Benefits will be provided by the client as this is a direct hire role.

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please email or call (866). Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance the Los Angeles Fair Chance Initiative for Hiring Ordinance and other applicable laws.

By applying for this job I agree to receive calls and emails (including automated or AI-generated calls or emails) from Innova Solutions its identified recruiting partners regarding this job and future recruiting and job-placement opportunities. I understand that my consent is not a condition of employment or services and that I may revoke my consent at any time by following the Opt Out Instructions.

I confirm that I have read and agree to the Terms of Serviceand acknowledge that I have received and reviewed the Privacy Notice