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Consumer Excellence & Support Specialist

HF Sinclair

Job Location:

Salt Lake, UT - USA

Monthly Salary: Not provided by the employer

Posted: 28 August 2026 (6 days ago)

Application Deadline: 25 November 2026

Vacancies: 1 Vacancy

Job Summary

Basic Function

The Consumer Excellence & Support Coordinator oversees the daytoday activities of the mystery shop program including assignment coordination data integrity analysis and reporting. The coordinator also provides frontline guidance to consumers of HF Sinclair products while playing a key role in advancing consumer experience initiatives. This position serves as a critical link between consumer interactions and program optimization ensuring insights from consumer feedback translate into measurable improvements. The coordinator partners closely with internal stakeholders and external vendors and consumers to ensure accurate execution effective communication and continuous program enhancement. Through strong project coordination analytics documentation and continuous improvement efforts this role supports datadriven decisionmaking and helps elevate the overall consumer experience.

Job Duties

Oversee operational aspects of the mystery shopping program including project coordination assignment tracking and program calendars
Ensure program compliance with established standards and requirements
Review validate and analyze mystery shop reports for accuracy and consistency
Prepare and distribute reports dashboards and summaries for leadership and cross-functional stakeholders
Support continuous improvement by recommending enhancements to program design scoring and reporting methodologies
Assist in identifying trends insights and opportunities to enhance consumer support results service quality and operational efficiency
Provide direct consumer support to end users of HF Sinclair products including fuels payments gift card support (balance reload order inquiries) Mobile Advantage and DINOPAY
Coordinate document and respond to consumer inquiries via phone email voicemail and chat channels
Resolve consumer issues professionally and timely using approved processes and actions
De-escalate concerns and manage dissatisfied consumer situations with empathy and professionalism
Provide accurate information regarding products services and company policies
Develop maintain and update documentation procedures and FAQ resources to ensure clarity and consistency
Access update and maintain consumer information within internal databases

Special assignments or tasks assigned to the employee by their supervisor as determined from time to time in their sole and complete discretion

Experience

A minimum of five years of experience in mystery shopper programs quality assurance and/or consumer service. Experience in petroleum is preferred. Must have familiarity with consumer support reporting and performance metrics.

Education Level

Associates degree in marketing or business administration or equivalent relevant experience in lieu of the degree.

Preferred Educational Level:

Bachelors Degree in marketing or business administration or equivalent.

Required Skills

Demonstrated advanced organizational and analytical capabilities including strong criticalthinking skills and meticulous attention to detail. Proven ability to manage complex workloads through effective time management prioritization and concurrent task execution in fastpaced environments. High proficiency in Microsoft Office applications and enterprise or mainframe systems (e.g. SAP) with the capacity to adapt to evolving technologies. Exceptional interpersonal written and verbal communication skills enabling clear professional interaction with diverse stakeholders. Possesses a solid foundation in computer literacy applied comprehension skills and the ability to convey information accurately and effectively.

Supervisory/Managerial Responsibility

None.

Work Conditions

Office based with up to 5% travel by land and air required. Subject to varying road and weather conditions. Depending on assignment required from time to time to work an on-call schedule.

Benefits

HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include but are not limited to the following:

Medical Insurance
Vision Insurance
Dental Insurance
Paid Time-Off
401(k) Retirement Plan with match
Educational Reimbursement
Parental Bonding Time
Employee Discounts

We are committed to fostering a supportive and inclusive work environment ensuring our employees have the resources needed to thrive professionally and personally. Benefit eligibility is governed by official plan documents for more details visitTotal Rewards.

Physical Requirements

Job conditions require sitting talking or hearing making visual inspections making precise finger and hand movements reaching or grasping and the ability to perceive color differences. Job conditions may require standing walking twisting stooping crouching and kneeling.

Our One HF Sinclair Culture:

At HF Sinclair we are united through our One HF Sinclair Culture which is underpinned by our five core values of Safety Integrity Teamwork Ownership and Inclusion. Developed to empower our people our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions shape our behaviors and keep us connected across the entire organization. We maintain a true Safety culture for our employees communities environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees investors communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences viewpoints and backgrounds. What makes each of us different together makes us stronger.

About HF Sinclair Corporation

HF Sinclair Corporation headquartered in Dallas Texas is an independent energy company that produces and markets high-value light products such as gasoline diesel fuel jet fuel renewable diesel and lubricants and specialty products. HF Sinclair owns and operates refineries located in Kansas Oklahoma New Mexico Wyoming Washington and Utah. HF Sinclair provides petroleum product and crude oil transportation terminalling storage and throughput services to our refineries and the petroleum industry. HF Sinclair markets its refined products principally in the Southwest U.S. the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states and supplies high-quality fuels to more than 1750 branded stations and licenses the use of the Sinclair brand to more than 350 additional locations throughout the country. HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in New addition subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S. Canada and the Netherlands and export products to more than 80 countries.

Equal Opportunity Employer

HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other prohibited ground of discrimination.

Required Experience:

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About Company

HF Sinclair

An independent petroleum refiner in the United States with operations throughout the mid-continent, southwestern and Rocky Mountain regions. Subsidiaries of HollyFrontier produce and market gasoline, diesel, jet fuel, asphalt, heavy products and specialty lubricant products. Additiona ... View more

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