Consumer Advocate

The work we do matters!

Hiring Agency:

Public Service Commission - Agency 14

Location:

Lincoln NE

Hiring Rate:

$26.442

Job Posting:

JR2026- Consumer Advocate (Open)

Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):

Job Description:

The Nebraska Public Service Commission seeks a detail-oriented and organized individual to perform administrative support work within the telecommunications department. The Consumer Advocate is responsible for responding to telecommunications-related consumer concerns tracking regulated carrier filings preparing reports managing documentation and data and supporting the Commissions public outreach and legislative reporting efforts.



Schedule: 8:00 am 5:00 pm Monday Friday; flexibility available to promote work-life balance.

Hiring Rate: $55000 per year commensurate with experience.

• Receive record and respond to consumer complaints related to telephone wireless internet and cable services
• Document and report complaints to carriers and relay carrier responses to consumers.
• Prepare a monthly summary report of complaints for the Department Director to present at Commission meetings and/or hearings.
• Track and report telephone outages. Forward notifications to the Commissioners Executive Director Director of Telecommunications and Director of State 911.
• Review and file new and revised telecommunications tariffs maintain organized tariff binders and archive pulled pages in accordance with retention policy.
• Upload tariffs and interconnection agreements between providers to the Commissions website.
• Review annual reports submitted by ILEC/CLEC carriers to ensure completeness and compliance.
• Extract and record access line counts by city from annual carrier reports.
• Maintain records of rate increase petitions and track associated ballot verification processes.
• Prepare and update tables and statistical summaries for the Commissions Annual Report to the Legislature.
• Organize and maintain physical and digital telephone directories.
• Support and manage Telecommunications Department website content including posting public notices and updates from other Commission departments.
• Provide occasional backup support to other administrative staff within the Communications Department.
• Serve as backup for consumer complaint intake for the Natural Gas Department when the Director or designated staff are unavailable.
• Other duties as assigned.

Requirements / Qualifications:

Minimum Qualifications: Associates degreein Business Multidisciplinary Studies Communication Public Policy Consumer Affairs or relevant technical field. Proficiency with Microsoft Office Suite (Word Excel Outlook) and comfort using databases and spreadsheets. Strong written and verbal communication skills. Ability to maintain accurate records and respond professionally to public inquiries.

Preferred Qualifications: Bachelors Degree in in Business Multidisciplinary Studies Communication Public Policy Consumer Affairs or relevant technical field. 1-3 years work experience in a related field (consumer protection advocacy regulatory affairs legal support public service government non-profit consumer organizations or regulatory bodies). Experience working in the telecommunications industry. Experience handling consumer complaints or disputes.

Knowledge Skills and Abilities:

• Knowledge of: Telecommunications carriers regulatory processes customer service principles administrative filing systems and basic government operations.
• Skill in: Managing complaints with professionalism and confidentiality compiling and presenting data writing reports and maintaining website content.
• Ability to: Analyze and interpret data maintain organized documentation work independently and collaboratively communicate clearly with consumers and industry professionals and use discretion when handling sensitive information.

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