Consumer Advocacy Response Team

Happen Bank(formerly LendingClub)is built around a simple purpose: to clear the way to help people turn intention into action and action intofinancial progress. That means offering focused products a frictionless mobile-first experience and clear terms with no gotchas. Respect and fairness is part of our DNA and that ideal shapes how we work how we treat each other and how we invest in our employees and our community. Join us in using data bold thinking and a commitment to innovation to help clear the way for millions of Americans to achieve more.

As a member of the Consumer Advocacy Response (CAR) Team youll help members navigate complex concerns that require personalized attention proactive outreach and coordination across multiple teams. Your work may include resolving executive complaints assisting members experiencing ongoing technology-related issues and intervening when additional support is needed.

Youll serve as a trusted advocate for members owning each case from initial outreach through final resolution. By listening with empathy communicating clearly and identifying the right path forward youll help reduce friction restore trust and improve the overall member experience.

Work Location
Lehi Utah

The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be considered.

Time Zone Requirements
Primarily MT

Your role requires utilizing several programs at once including an automatic dialer through your computers internet connection. Happen Bank provides high-speed internet connections in its offices to properly support this work. To perform your work at a location separate from a Happen Bank office (e.g. hybrid schedule where some of the workweek is performed at a home office) you must maintain a dedicated highspeed internet connection with a minimum required speed is100 Mbps download / 10 Mbps upload. However we strongly recommend a connection of at least300 Mbps download / 15 Mbps uploadto ensure the best experience.

Travel Requirements
Monthly/quarterly/as needed travel to Happen Bank offices and/or other locations as needed.

Compensation
$22.50/hr The salary of the role will be determined by job-related knowledge experience education skills and location. Salary is just one part of Happen Bank Total Rewards package.

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.

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Happen Bank is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at

Notice on AI Tool Use

For select roles and locations candidate interviews may be recorded transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.

You will have the opportunity to opt out of recording transcription and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.

During the interview we will collect the following categories of personal information from or about you: contact information identifiers professional and employment-related information sensory information (audio/video recording) and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment.

We will only share your interview transcription or summary with persons whose expertise or technology is necessary to process your application evaluate your fitness for a position and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information please refer to our Privacy Disclosure.

We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.