Consular Officer Passport Specialist Remote

Role Type: Contractor
Location: Remote United States
Time Commitment: 2030 hours per week short-term project

We are seeking former Consular Officers and Passport Specialists to evaluate and improve AI-generated guidance on passport and citizenship matters. Youll apply your U.S. State Department experience to ensure questions reflect real applicant concerns and answers are accurate complete and reliable. No prior AI experience is required.

• Review passport and citizenship questions for realism and relevance.
• Develop evaluation rubrics for complex cases involving lost stolen or damaged passports name changes and citizenship documentation.
• Assess scenarios involving minors custody and applicants born or residing abroad.
• Evaluate AI-generated answers for errors omissions and outdated guidance.
• Provide clear actionable written feedback to the project team asynchronously.

• Former U.S. State Department experience in a passport agency as a Passport Specialist or Adjudicator or in a consular section as a Consular Officer.
• At least 1 year of experience adjudicating or advising on passport or citizenship matters.
• Working knowledge of citizenship and nationality rules and passport eligibility.
• Based in the United States.
• Ability to start quickly and commit 2030 hours per week.
• Strong written communication skills and attention to detail.

• Experience with document fraud detection.
• Experience handling name changes and identity documentation cases.
• Experience creating guides FAQs or training materials.
• Experience assisting diverse applicants including non-English-speaking customers.