Constituent Services Representative

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Job Title:

Agency:

Department of Labor

Job Requisition ID:

Shift:

Compensation Details:

Job Description:

Constituent Services Representative

Job Code: T160

Pay Grade: TPW

Salary - $26.00/Hr.

The Georgia Department of Labor is currently seeking qualified applicants to fill the Constituent Services Representative position in theCommissioners Office.

JOB SUMMARY

The Georgia Department of Labor (GDOL) is committed to providing responsive accessible and customer-focused service to Georgia residents employers and other stakeholders. Constituent Services supports this commitment by assisting individuals seeking information guidance or resolution of concerns related to the agencys programs and services.

The Constituent Services Representative will provide support through telephone and email communications. Responsibilities include responding to inquiries gathering and documenting relevant information directing requests to appropriate GDOL divisions and coordinating follow-up to help ensure timely and accurate responses.

The successful candidate will demonstrate professionalism patience sound judgment and strong communication skills when assisting constituents. This position will help ensure inquiries are appropriately documented routed and tracked in accordance with agency procedures and service standards.

This is a part-time time-limited position that will work under the direction of designated GDOL leadership and collaborate with agency staff to promote effective communication and a positive constituent experience.

The workplace may be in any GDOL facility and include remote work.

ESSENTIAL FUNCTION & RESPONSIBILITIES

• Responds to constituents communication and resolves inquires.
• Documents tracks and provides required reports.
• Coordinates with GDOL divisions and programs to provide service.
• Provides administrative support.
• Provides operational support.

Minimum Qualifications

• High school diploma or GED required
• Previous experience in customer service call center operations constituent services public assistance administrative support or related field preferred

PREFERRED QUALIFICATION

• Experience handling telephone inquiries documenting customer interactions and responding to service requests at GDOL.
• Strong verbal communication active listening and interpersonal skills
• Ability to communicate professionally and courteously with individuals from diverse backgrounds including those experiencing stressful situations.
• Strong organizational skills and attention to detail including the ability to maintain accurate records and track outstanding requests.
• Basic proficiency in Microsoft Office applications including Outlook Word and Excel and the ability to learn agency-specific systems

Physical Requirements

Common physical requirements for office- based constituents services positions include sitting for extended periods using telephone and computer equipment reviewing documents and communicating with constituents and agency staff.

WHY YOU SHOULD APPLY

The State of Georgia and Georgia Department of Labor offers a generous benefit program with wide variety of available choices:

• Georgia Defined Contribution Retirement Plan
• Health Insurance (multiple plans)
• Flexible / Voluntary Benefits
  • Flexible Spending Accounts (healthcare and dependent care)
  • Dental
  • Vision
  • Life
  • Disability
  • Long Term Care
  • Legal
• Paid Time Off
  • 13 Holidays
  • Annual Leave
  • Sick Leave
  • Other Leave including Parental Leave
• Employee Assistance Program
• Employee Discounts
• Employee Purchasing Program

ADDITIONAL INFORMATION:

In addition to a competitive salary the Georgia Department of Labor offers a generous benefits package which includes employee retirement plan; paid holidays annually; vacation and sick leave; health dental vision legal disability accidental death and dismemberment health and childcare spending account.

The Georgia Department of Labor is an equal opportunity employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief genetic information disabled veteran veteran of the Vietnam Era or citizenship status (except in those circumstances permitted or mandated by law).

Because of the volume of applications received we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This posting may close at any time prior to the posted close date once a suitable applicant pool is identified.

Please complete the application in its entirety. Your attached resume does not replace an incomplete work experience submission.

Minimum Qualifications:

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race color national origin sex religion age disability or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.