Conference Services Manager

Overview:To discuss meeting room arrangements with planner and to communicate this information through respective hotel department heads via a conference/meeting :Prepare resumes for groups ten days prior to group arrival and review all details in weekly Staff to the Catering and Conference Services Departments standard operating reestablish and maintain hotels marketplace position at the citys most elite venue within social and corporate the specific standard operation procedures for all staff to handle all steps promptly and thoroughly in the event planning process adhering to the standards of hotel all event space site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all achieve consistently high Medallia scores through establishing a good rapport with the client preparation work having been done accurately and being visible during the conference to ensure the clients expectations have been high revenue yielding business for all contracted rooms function space and catered pre- and post-conference meetings when it is agreeable with the all current and future client accounts are serviced in accordance with hotel with Food & Beverage managers for all related banquet functions and communicate client requests to relevant banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start to selling policies as set forth by the Director of Sales and available to hotel managers while on aware of departmental revenue and up sell at every possible Group Sales Managers and accounting with group billing in coordination with Sales in all regular and operational meetings as all aspects of conferences as assigned by the Director of Sales & Marketing to include but not limited to: food and beverage requirements timing of events audio-visual requirements special attention to guests room type allocation rooming list amenities function room set up group transportation type of check in check out to include satellite check in special meal requests arrival/departure manifests bag pulls luggage storage complimentary rooms billing instructions authorized signatures room deliveries telephone and internet requirements box storage and delivery power requirements key requirements expected food and beverage outlet usage group hospitality/office/registration desk requirements business center requirements entertainment leisure activities décor (to include floral) with hotel marketing efforts including but not limited to social channels and event flyer with selling practices and strategies for Private Dining Room in Berks Bar. Prepare meetings materials for Events Meeting weekly review of upcoming PDR and client eventsQualifications:Flexible work hours to include weekend and holidays to meet the demands of a 24-hour operationExcellent communication skills in all aspects: verbal written and non-verbalMust have a minimum of 3-5 years experience in catering sales or conference services preferably as a manager in a luxury hotel propertyAppropriate professional appearance and presentationStrong computer knowledge with technical ability and/or aptitude to fully use Microsoft Word Delphi Excel Outlook and other management systems