Conference Services Manager | Hotel Burg | Modus by PM Hotel Group

We are seeking a dynamic and detail-driven Conference Services Manager to serve as the primary point of contact for groups meetings social events and private dining experiences for Hotel Burg. This role is central to delivering the seamless personalized service our guests expectfrom the turnover process through the post-event follow-up. The Conference Services Manager will work collaboratively with both property teams and shared services to ensure every gathering reflects the warmth sophistication and authenticity of the Hotel Burg experience.

This individual will reside in the Leesburg VA area. This position is primarily on-site and may require occasional travel. This position requires a flexible schedule based on event timing and agenda. This is an exempt position that reports to the Regional Director of Sales with a dotted line to the General Manager. The base salary range for this position is $60000 - $70000 based on experience with additional service charge commission plus opportunity for incremental incentive for upselling.

Who We Are

• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.
• Passionate about hospitality and fostering an environment where associates will thrive.
• Culture driven dedicated to respect teamwork an entrepreneurial spirit and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.

What You Will Be Doing

• Serve as the primary contact for group meeting and event clients managing all phases from contract turnover through post-event follow-up and final billing.
• Prepare and distribute BEOs floor plans and group resumes; coordinate with Food & Beverage Operations and Front Office to ensure seamless execution.
• Lead weekly BEO meetings to align departments on event details timelines and client expectations.
• Oversee all on-site event logistics including room setups AV catering rooftop access and group rooming lists.
• Conduct site tours and guide clients through a personalized consultative planning process.
• Partner with The Hunton team to support private dining experiences for hotel groups.
• Manage group room blocks including attrition cutoffs rooming lists and billing coordination.
• Maintain accurate records in STS including event details client accounts and activity tracking.
• Support revenue goals through collaboration with sales leadership including upselling and forecasting.
• Foster a collaborative inclusive team environment while championing company values and culture.

Impact on Service Excellence and Revenue Performance

• Create a seamless planning and execution process by centralizing coordination with Food & Beverage hotel operations and external vendors.
• Provide a dedicated on-site leader to manage events and serve as the primary contact for all guests and group needs.
• Enable the Conference Services Manager to support The Manor 1858 driving revenue experiences and promotional initiatives.
• Allow the Director of Sales to prioritize sales efforts by reducing administrative and operational responsibilities.
• Improve response times and communication efficiency for both Group Sales and Event Sales inquiries.
• Establish the long-term sales structure for ramp up to new entities pool deck fall and spring and summer events and potentially the market st. project.
• Support the Sales and F/B teams with a focus on upselling packages when appropriate. Driving incremental revenue to the teams.

What You Bring to the Table

• Minimum 2 years of experience in conference services event management or catering sales within hospitality.
• Proven ability to manage multiple events simultaneously while delivering exceptional client experiences.
• Strong communication organizational and interpersonal skills with a natural ability to build relationships.
• Experience creating BEOs group resumes and event proposals with strong attention to detail.
• Ability to collaborate cross-functionally with Food & Beverage Operations and Sales teams.
• Proficiency in hospitality systems including STS (CRM) StayNTouch (PMS) and Microsoft Office.
• Demonstrated passion for hospitality with a guest-focused collaborative mindset.
• Solid financial acumen including budget management revenue optimization and upselling.
• Entrepreneurial mindset with the ability to thrive in a fast-paced boutique environment.
• Flexible schedule including evenings and weekends as required.
• Hands-on results-driven approach with a strong team-first mentality.

Whats In It for You

• Competitive compensation package including quarterly incentive plan.
• Generous health dental and vision insurance plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching feedback and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Monthly fitness and transportation credits.
• Unlimited PTO and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities when you grow we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN INNOVATE.
• EMBRACE CHANGE.

As part of an organizational culture that embraces change and progress this job description does not seek to limit the tasks and responsibilities of the position. Rather it acts as a springboard for future career and personal development within the property team and entire PM Hotel Group community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to our standards to work. Discrimination based on gender age race religion national origin marital status sexual orientation disability or any other characteristic not related to performance ability or attitude protected by state or federal law is disrespectful bad business and wont be tolerated. Its also illegal.

PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

This description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; each associate remains at all times an at will associate.

While this is a salaried position be prepared to accommodate varying schedules including nights weekends and holidays as required. This position will require moving self in different positions to accomplish tasks in various environments. The position may require moving greater than 50% of the time.

Required Experience:

Manager