Conference Services Manager

BASIC FUNCTION: The Conference Services Manager will be responsible for ensuring activities and functions for booked affairs are in compliance with property policy while maintaining high standards of quality and efficiency. Maintaining optimum guest satisfaction and meeting or exceeding overall profitability (Education Knowledge Training & Work Experience)High school diploma or degree and related work experience knowledge of a hotel or resort.2 5 years previous experience in the hospitality industry preferably in conference developed communication and sales literate in Microsoft Word Excel and able to learn Delphi FUNCTIONS:Coordinate all aspects of activities for conference attendees as assigned by the Director of Catering & Convention Services and Conference Services meeting space audio visual culinary beverage outside rentals/vendors and all event-related specifics through BEOs and resumes. Upsell to maximize the revenues in each of these all individual food & beverage revenue an individual plan to exceed revenue with F&B and Conference Service teams to create profitable site inspections planning meetings conference calls and pre- and post-event meetings when as the main liaison between the resort and client; proactively ask questions and communicate information where necessary. Take accountability for the groups entire stay at the conclusion of all events review final bill and overall event evaluation with planner to ensure guest relationships with and understand booking process for all relevant departments such as Spa Golf and revenue by maximizing activity spend by in preparing activities resumes for groups ten days prior to group arrival and reviewing all details in weekly Staff to the Catering and Conference Services Departments standard operating establish and maintain hotels marketplace position within social and corporate achieve consistently high Medallia scores by establishing rapport with clients and being visible as needed during events to ensure the clients expectations have been in pre- and post-conference meetings as available to hotel managers while on in all regular and operational meetings as SPECIFIC FUNCTIONS:Due to the nature of this position schedule flexibility (evenings and weekends) is duties as assigned by Director of Catering & Convention to any reasonable task as assigned by supervisor or in other departments as needed and manage a positive relationshipStay current with Delphi trace list and account dataAttend monthly departmental meetingsFlexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operationExcellent communication skills in all aspects: verbal written and non-verbalCandidate should have experience in catering sales or conference services in an upscale hotel or resort property and/or an academic background in hospitalityAppropriate professional appearance and presentationStrong computer knowledge with technical ability and/or aptitude to fully use Microsoft Word Delphi Excel Outlook and other management systemsPHYSICAL REQUIREMENTS:Move bend lift carry push pull and place objects weighing up to 40 pounds without walk or sit for an extended period or for an entire work repetitive motion including utilizing telephone/computer for an extended period or for an entire & EQUIPMENT:Desktop computer (Opera Salesforce Meeting Broker Oracle Birchstreet Kronos and Microsoft Office)PrinterTelephoneCopier and ScannerWORKING ENVIRONMENT:Interior and exterior of Conference Service OfficeOccasional exterior of hotel with exposure to weather conditions.