Concierge

Position Overview

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk assists with resident requests and helps ensure smooth communication across departments.

Essential Job Responsibilities

• Welcome all guests warmly determine nature of business assist with sign-in procedure and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation reservations and general information.
• Answer and direct phone calls take messages and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites clubhouse and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing organizing typing data entry envelope stuffing addressing or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered received and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Education Experience and Other Requirements

• Experience in customer service hospitality or senior living
• Must be at least 18 years of age

Knowledge Skills and Abilities Required

Preferred Qualifications

• Willingness to learn and help others
• Enjoyment in working with older adults

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