Concierge

The Concierge greets and provides support and resource information on our organization facility and area to patients families and visitors with the intent of improving the patient experience. The Concierge 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. You will report to the Center Administrator.

The Concierge welcomes Patients to the Center in a warm and friendly manner will take Patient information and put names on a waiting list cleans and organizes the waiting area and restrooms and interacts with patients as they leave to ensure a positive overall experience. Provide assistance and directions. May provide tours. May serve as a resource to staff who need assistance. Decisions are limited to defined parameters around work expectations quality standards priorities and timing and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

• Must be bilingual in English and Spanish
• 1 years experience as a Concierge Receptionist Administrative Assistant or Customer Service
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Collaborative team player with a positive professional attitude
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail with excellent organizational skills
• Proficient in Microsoft Office Suite including Word Excel Outlook and Access

Preferred Qualifications

• Value-based care model experience

Work Hours: Monday Friday 8:00 to 5:00

Location: Onsite in Miami FL

Alert:

Humana values personal identify protection. Please be aware that applicants may be asked to provide their Social Security Number if it is not already on file. When required an email will be sent from with instructions on how to add the information into your official application on Humanas secure website.

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Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills knowledge experience education certifications etc.

$37440 - $42500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana Inc. and its affiliated subsidiaries (collectively Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits Humana provides medical dental and vision benefits 401(k) retirement savings plan time off (including paid time off company and personal holidays paid parental and caregiver leave) short-term and long-term disability life insurance and many other opportunities.

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive preventive care to seniors including wellness visits physical exams chronic condition management screenings minor injury treatment and more. As part of Humanas Primary Care Organization which includes CenterWell Senior Primary Care Convivas innovative value-based approach means each patient gets the best care when needed most and for the lowest cost. We go beyond physical health addressing the social emotional behavioral and financial needs that can impact our patients well-being.

About CenterWell a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible comprehensive and most of all personalized. As the largest provider of senior-focused primary care a leading provider of home healthcare and a leading integrated home delivery specialty hospice and retail pharmacy CenterWell is focused on whole health and addressing the physical emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer .

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or protected veteran status. It is also the policy of Humana to take affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA to employ and to advance in employment individuals with disability or protected veteran status and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.