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Concierge Host
Job Location:
Job Location:
Detroit, MI - USA
Hourly Salary:
USD 16 - 21
Hourly Salary:
Posted:
25 October 2026 (5 hours ago)
Posted:
Application Deadline:
22 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
WE LOVE OUR WORK.
- Greet guests warmly and create a polished professional arrival and departure experience.
- Manage reservations waitlists seating assignments occupancy flow and guest profile information using approved reservation or guest-management systems.
- Coordinate VIP accommodations special occasions membership/locker-related guest inquiries and guest requests in partnership with lounge leadership.
- Monitor lounge pacing seating availability guest flow and lobby presentation throughout service.
- Communicate effectively with servers bartenders managers casino team members and guests while following chain-of-command
- Maintain awareness of lounge offerings cigar categories beverage offerings events and membership or VIP programs where applicable.
- Recognize repeat guests whenever possible and help build guest relationships through discreet professional service.
- Assist with event execution guest communications and operational readiness before and during service.
- Uphold casino policies property standards union work rules guest-service standards and Triple 777 hospitality expectations.
- Maintain professionalism and composure in a smoking-permitted cigar lounge environment.
BRING US YOUR BEST.
- Minimum 12 years of host concierge reservation front desk private club fine dining luxury hotel casino or comparable upscale hospitality experience preferred.
- Strong verbal and written communication skills with a polished professional appearance.
- Ability to multitask prioritize and remain composed in a fast-paced casino-resort environment.
- Experience with OpenTable Resy SevenRooms or comparable reservation/guest profile platforms preferred.
- Ability to follow verbal and written direction clearly and work within chain-of-command expectations.
- Ability to work flexible schedules including nights weekends and holidays.
- Must be able to obtain and maintain a Michigan Gaming Control Board (MGCB) license.
- Must meet all Michigan gaming regulatory union membership and property employment requirements.
- Must be at least 21 years of age or meet applicable property requirements for the work area.
STARTING SALARY
$16.80 to $21.00
About Company
Earn PENN Play Member Rewards — formerly mychoice Loyalty Rewards — and redeem for dining and hotel discounts, PENN Cash and other player comps.
