Concessions Manager | Full-Time | Rio Rancho Events Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Concessions Manager is responsible for the effective management of venue concessions operations including inventory controls product ordering training new employees cash controls compliance with alcohol service policies cleaning safety guest service employee/volunteer training and supervision warehouse oversight troubleshooting closing duties event planning support food preparation and production and any other tasks assigned by the DFB. The Concessions Manager must provide a high level of event oversight technical proficiency and operational/personnel support to ensure the smooth operation of the Arena & Concessions Dept. The Concessions Manager will actively supervise coach counsel direct train and mentor employees in meeting company quality standards and may initiate or recommend employment actions such as hiring termination suspension discipline promotion and transfer. The CM will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive harmonious compliant and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Flexible availability professional presentation outstanding interpersonal skills self-direction and strong technical (computer and POS) aptitude are required.

This role pays an annual salary of $50000-$55000

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until December 18 2026.

The Rio Rancho Events Center (RREC) located in Rio Rancho New Mexico is a 7000-seat multi-purpose facility that opened its doors in October 2006. The RREC leads the field among venues in New Mexico and is home to the New Mexico Runners Major Arena Soccer League team. With 165000 square feet of extended floor space the Rio Rancho Events Center is ideal to host concerts sporting events family shows conferences banquets and cultural programs. The arena features a single concourse and has 27 suites and 4 party suites as well as a large club lounge for dinners and parties. The technical expertise and dedication of the RREC staff ensure that audiences will be dazzled and entertained with shows they will never forget. The Rio Rancho Events Center is owned by the City of Rio Rancho and managed by Oak View Group (OVG) the global leader in live experience venue development management premium hospitality services and 360-degree solutions.

• Responsible for managing developing and mentoring a staff of part-time and full-time concessions employees including initiating employee discipline as required.
• Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Ensure proper setup of all concession locations prior to doors. Set-up duties may include the following: verifying opening inventory assigning duties to concession workers (employee/volunteer) ensuring sanitation standards are met verifying that each location is fully operational ascertaining levels of food production based upon projected guest attendance and assuring that the Stand Lead or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise resulting in the smooth efficient and profitable execution of events.
• Oversee a large volume of inventory order product and manage high-volume sales.
• Manage and run all venue concessions operations before during and after the event. Duties include staff scheduling employee check-in equipment inspection POS monitoring and troubleshooting guest complaint resolution training food production clean-up post-event reconciliation and reporting and any other duties as assigned by the Director of Food & Beverage.
• Training new & current employees with regard to property procedure & best practices.
• Willing to cover/back up any open position to assure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Assist with Premium Services operations and event needs as directed.
• Provide direction and oversight to Concessions Supervisors Stand Managers Concession Cooks and Cashiers.
• Ensure that all state/federal and IEC policies procedures and practices are adhered to including compliance with alcohol distribution/service and food handling/sanitation guidelines and general safety policies and procedures. Report any alcohol service or other compliance issues to Director of Food & Beverage immediately.
• Completes post-event evaluations data compilation tracking of monetary and product shortages and generation of reports.
• Serves as a resource for POS applications and training.
• Ensure work environment is safe and free from harassment or discrimination.
• Immediately address all safety concerns potential hazards accidents or incidents. Relays safety/health issues to management immediately.
• Ensure event staff and volunteers are aware of workplace expectations.
• Provide ongoing assistance training and mentoring to event staff and volunteers.
• Promote a positive enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers.
• Reinforce procedures and practices through repetition; lead by example and provide ongoing constructive feedback.
• Maintain working knowledge of all existing concession locations: geographical locations equipment evacuation procedures adjacent employee and guest areas and facility access.

• Associates Degree (A.A.) or greater in Culinary Management Business Management or a related field.
• 3-5 years experience in Concessions Management Food & Beverage Management or related experience.
• Degree requirement may be substituted for seasoned experience in concessions supervision food & beverage management or a related position.
• Strong working knowledge of computer applications: Microsoft Office POS systems and timekeeping systems.
• Experience training new employees and volunteers.
• Advanced knowledge of inventory procedures and controls.
• Experience ordering products for a high-volume venue or facility.
• Ability to communicate with employees co-workers volunteers management staff and guests in a clear professional and courteous manner that fosters a positive enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions (i.e. regarding employee placement staffing adjustments and/or responding to technical product or equipment challenges during an event) quickly and under pressure.
• Ability to work well in a team-oriented fast-paced event-driven environment.
• Possess thorough working knowledge of all applicable sanitation requirements food preparation guidelines alcohol service policies safety standards etc. pertaining to IEC concession operations.
• Ability to calculate basic math functions (addition subtraction multiplication division percentages) as they relate to POS cash/credit transactions cash reconciliation and product inventory.
• Ability to consistently adhere to the highest standards of integrity professionalism ethics and confidentiality.
• Nationally recognized food service sanitation training course certification preferred.
• Nationally recognized alcohol service training course certification preferred.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.