Concessions Management Specialist

• Customer Service and Collaboration: Serves as a liaison between commercial service providers and NPS divisions/park staff.
• Asset Management: Periodically evaluates concession facilities to evaluate concessioner maintenance plan accomplishments.
• Business Acumen: Reviews and develops an understanding of information related to concessioner and Commercial Use Authorization (CUA) operations.
• Monitoring and Evaluation: Critically reviews and evaluates required reports programs documents and other data (e.g. annual maintenance plans risk management programs environmental management programs) to confirm compliance with terms and conditions of the contract.
• Legal Framework: Demonstrates knowledge of relevant laws regulations policies procedures and contract provisions in order to monitor compliance by commercial service operations.
• Commercial Services Development: Participates in commercial services planning in order to provide necessary and/or appropriate services through concession contracts and CUAs.

Duties will be developmental in nature when filled below the full performance level.

Physical Demands: Concession facilities include (but are not limited to) front and back of the house locations at hotels commercial kitchens restaurants retail facilities warehouses employee housing stable operations marinas and assigned landscapes. While some work is performed in an office setting the position requires familiarity with park resources and concession facilities and services which may include may require hiking on park backcountry trails overnight stays in the backcountry which require carrying a heavy backpack horseback riding bicycling rafting extensive walking etc. There may be some requirements to travel on water vessels and small aircraft. A current drivers license may be required.

Work Environment: For work conducted in the office environment the risks include those typically found in an office environment. Normal safety precautions typical of such places should be observed (e.g. use of safe work practices with office equipment avoidance of trips and falls). Travel within and away from the park area may be necessary and frequent in order to provide support for the program for the purpose of attending meetings training programs conferences and site visits. For work conducted in the field the risks involve those typical for visitors of the Park and may include confrontations with wildlife and exposure to the elements. Depending on the Park risks may involve those customary when working with or riding horses being a passenger on a boat working in and around historic structures hiking on challenging terrain and being a passenger or driver of a motor vehicle.

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Meet Selective Service Registration Act requirement for males.
• Complete the initial online assessment and USAHire Assessment if required.
• DIRECT DEPOSIT: Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• DRIVERS LICENSE: You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid drivers license is required. You will be required to submit a Motor Vehicle Operators License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities) and at your own expense all certified driving records from all States that disclose all valid drivers licenses whether current or past possessed by you.
• UNIFORM: You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
• WORK SCHEDULE: You may be required to work on-call evenings weekends holidays overtime and shift work.
• TRAVEL: You may be required to travel overnight away from home occasionally. You must obtain a government charge card for travel purposes.
• Applicants must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.
• PROBATIONARY PERIOD: As a condition of employment for accepting this position you will be required to serve a 1-year probationary period. For more information regarding Probationary Periods please see Qualifications section below.

*Additional Requirements located under Qualifications*

Requirements Continued...

PROBATIONARY PERIOD: As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated. This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest meet the organization goals and mission of the agency and/or otherwise promote the efficiency of the determining if your employment advances the public interest the agency will consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Under applicable law the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies in writing that the individuals employment should continue and that their appointment should be the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.


QUALIFICATIONS:

All qualifications must be met by the closing date of this announcement-08/13/2026-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. To receive credit for experience your resume MUST clearly indicate the nature of the duties and responsibilities for each position starting and ending dates of employment (month/year) and the resume must reflect full and/or part-time or total number of hours worked (i.e. work 40 hours a week rather than indicating full-time). If part-time the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

To qualify for this position at the GS-07 grade level you must possess one of the following qualifications by close of the announcement:

SPECIALIZED EXPERIENCE: At least one full year (52 weeks) of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: Performing basic analytical work such as cost comparisons service delivery metrics reviews or similar analysis; Assisting higher level specialist in reviewing basic contracts agreements or other business-related documents; Assisting others in the preparation of business-related evaluations or reports; and/or similar administrative/analytical work supporting business practices. ou must include hours per week worked.

-OR-

EDUCATION: Successful completion of at least one full year of graduate level education (18 semester/27 quarter hours). NOTE: you must include a copy of your college transcripts when qualifying based on this option. Failure to provide this documentation will make you ineligible for this position.

-OR-

Superior Academic Achievement (S.A.A.) is based on one of the following: (1) class standing (2) grade-point average or (3) honor society member. For a detailed description of Superior Academic Achievement please visit the Superior Academic Achievement website. NOTE: you must include a copy of your college transcripts when qualifying based on this option. Failure to provide this documentation will make you ineligible for this position.

-OR-

COMBINATION: Education and experience may be combined to meet the specialized experience requirement. NOTE: you must include a copy of your college transcripts when qualifying based on this option. Failure to provide this documentation will make you ineligible for this position.

To qualify for this position at the GS-09 grade level you must possess one of the following minimum qualifications by close of the announcement:

SPECIALIZED EXPERIENCE: At least one full year (52 weeks) of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as but are not limited to the following: Participating in developing plans for commercial services to provide services through concession contracts and commercial use authorizations; Participating in evaluations of concession operations and facilities to determine if they meet requirements and regulations; Drafting written documents reports and correspondence related to concessions and commercial services; Responding orally to inquiries regarding the agencys activities mission and goals; Monitoring commercial use authorization providers for adherence to their authorizations; and/or Processing commercial use authorizations. You must include hours per week worked.

-OR-

EDUCATION: Successful completion of at least a masters or equivalent graduate degree OR two full years of progressively higher-level graduate education leading to such a degree. Such education must demonstrate the knowledge skills and abilities necessary to do the work of this position. NOTE: you must include a copy of your college transcripts when qualifying based on this option. Failure to provide this documentation will make you ineligible for this position.

-OR-

COMBINATION: Successful completion of a combination of education and experience as described above. As an example I have six months of specialized experience and 27 semester hours or 41 quarter hours of appropriate directly related graduate education (50 percent of the education requirement.) . Add the percentages together. The total must equal at least 100 percent to qualify. NOTE: you must include a copy of your college transcripts when qualifying based on this option. Failure to provide this documentation will make you ineligible for this position.

Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.