Concessions Management Specialist FUL
Job Location:
Twentynine Palms, CA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
This position is located in Joshua Tree National Park in the Division of Visitor and Resource Protection.
Career-Seasonal appointments are permanent positions and include the same benefits as permanent appointments but do not provide work on a year-round basis. You will work from approximately mid-August through the end of July and you will be in a non-pay status for the remainder of the year (2 weeks / 1 pay period).
Major Duties include:
- Evaluate commercial operations or permit holders for compliance with regulations.
- Administer contracts and permits related to commercial use authorizations in a park or park like setting.
- Correspond effectively with permitted commercial operators via email phone and in-person in order to obtain complex information.
- Help commercial use authorization providers to understand applicable regulations and policies.
- Investigate customer complaints prepare replies and recommend appropriate corrective action.
- Must provide proof of U.S. citizenship.
- Appointment subject to background investigation and favorable adjudication.
- Males born aftermust be registered for Selective Service.
- Direct Deposit participation required.
- Successfully pass the E-Verify employment verification check. To learn more visit selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.
- Must possess and maintain a valid drivers license throughout employment.
- You may be required to work on-call evenings weekends holidays overtime and shift work.
- You are required to wear a uniform and comply with the uniform standards. A uniform allowance will be provided.
- You may be required to travel overnight away from home. You must obtain a government charge card for travel purposes.
- You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.
- You must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.
Requirements Continued...
As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated.
This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest meet the organization goals and mission of the agency and/or otherwise promote the efficiency of the determining if your employment advances the public interest the agency will consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Under applicable law the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies in writing that the individuals employment should continue and that their appointment should be the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period such appointments are terminated.
Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.
All qualifications must be met by the closing date of this announcement-08/11/2026-unless otherwise stated in this vacancy announcement. All candidates must also meet Time-in-Grade requirements.
To receive credit for experience your resume MUST state either full-time (or 40 hours a week) or part-time with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.To qualify for this position at the GS-07 grade level you must possess at least one of the following minimum qualifications by close of the announcement:
EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: 1) responding verbally or in writing to inquiries or complaints pertaining to commercial use authorizations or concession operations (i.e. rules and regulations appropriate formats and provisions of authorization or concession contracts and the status of applications or correspondence); 2) assisting in the administration of a commercial services program (concessions commercial use authorizations leases); 3) organizing and analyzing numerical information maintaining organizational office and project records; 4) assisting in tracking or evaluating commercial use authorization holder or concessioner performance; and 5) assisting in the preparation of reports fact sheets and correspondence on commercial use authorization or concession-related issues and information. You must include hours per week worked.
-OR-
EDUCATION: Successful completion of at least one full academic year (18 semester hours or 27 quarter hours) of graduate level education or possess a masters or higher degree e.g. LL.B. J.D. LL.M. Ph.D. with a major in business administration economics marketing finance or other position-related fields which provided me with the knowledge skills and abilities necessary to do the work of this position. You must include transcripts.
-OR-
Superior Academic Achievement: A directly related bachelors degree AND Superior Academic Achievement. (Superior Academic Achievement (SAA) is based on (1) class standing (2) grade-point average or (3) honor society membership. (1) Class standing--Applicants must be in the upper third of the graduating class in the college university or major subdivision such as the College of Liberal Arts or the School of Business Administration based on completed courses. (2) Grade-point average (G.P.A.)--Applicants must have a grade-point average of: (A) 3.0 or higher out of a possible 4.0 as recorded on their official transcript or as computed based on 4 years of education or as computed based on courses completed during the final 2 years of the curriculum; or (B) 3.5 or higher out of a possible 4.0 based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum; OR (3) Election to membership in a national scholastic honor society. Applicants can be considered eligible based on membership in one of the national scholastic honor societies. These honor societies are listed in the Association of College Honor Societies: Booklet of Information (1992-95) and/or Bairds Manual of American College Fraternities (1991). Membership in a freshman honor society cannot be used to meet the requirements of this provision.
-OR-
Successful completion of a combination of education and experience as described above. For example 6 months of the specialized experience described above (50% of the experience requirement) and 9 semester hours of directly related graduate level college study in an accredited institution (50% of the qualifying education) may be a qualifying combination. You must include transcripts.
To qualify for this position at the GS-09 grade level you must possess at least one of the following minimum qualifications by close of the announcement:
EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: 1) preparing correspondence briefing statements reports and/or other written communication relating to commercial and special uses; 2) providing information such as the status of various solicitations required formats and provisions of contracts procedures to be followed in competing for concessions contracts or applying for permits and the status of correspondence; 3) reviewing and analyzing information related to concession operations including operation costs and revenues staffing levels size of operation and fulfillment of contractual financial obligations; and 4) conducting inspections of commercial operations for operational deficiencies safety violations and condition assessments of equipment and/or facilities. You must include hours per week worked.
-OR-
EDUCATION: Successful completion of at least two full years of progressively higher-level graduate education leading to a masters or equivalent graduate degree with a major in business administration economics marketing finance or other position-related fields which provided me with the knowledge skills and abilities necessary to do the work of this position. (Eighteen semester hours or 27 quarter hours or the number of credit hours the school attended has determined to represent 1 year of full-time study is considered to be equal to 1 full year of graduate education.) You must include transcripts.
-OR-
Successful completion of a combination of education and experience as described above. Note: Only graduate education in excess of the first year (18 semester hours) is creditable toward meeting the experience requirement when combining experience and education. You must include transcripts.
You must submit a copy of your transcript(s) to support claimed education if substituting education for experience. Transcripts must include your name school name grades credit hours earned major(s) grade point average or class ranking and date the degree was conferred if applicable. A typed list of courses grades semester/quarter hours GPA etc. will not be accepted. Non-submission may result in being rated not qualified for the position. Unofficial transcripts are acceptable but if you are selected for this position and you used your education to qualify you must provide official transcripts before you begin work.
Foreign Education: To receive credit for education completed outside the United States you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. Recognition of Foreign Qualifications U.S. Department of Education. Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.
For additional information about this position please contact:
Jeffrey Filosa Chief Ranger Joshua Tree National Park
This position will be filled under the Field Unit Local Hiring Authority. Eligibility is limited to applicants who reside within the defined local commuting area at the time of application. For this announcement the local commuting area is the area from which individuals can reasonably commute to the duty station under normal conditions.
The defined vicinity for this position is: permanent residency in San Bernardino or Riverside Counties California.
You must provide proof of residency within the defined vicinity (e.g. mortgage or property deed lease/rental agreement utility bill insurance policy etc.). See the Required Documents section for information on how to verify current residence.
Additional vacancies may be filled using this job announcement.
Promotion Potential: Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position existing work at the higher grade level and recommendation by the positions supervisor.
Physical Demands: Concession facilities include (but are not limited to) front and back of the house locations at hotels commercial kitchens restaurants retail facilities warehouses employee housing stable operations marinas and assigned landscapes. While some work is performed in an office setting the position requires familiarity with park resources and concession facilities and services which may include may require hiking on park backcountry trails overnight stays in the backcountry which require carrying a heavy backpack horseback riding bicycling rafting extensive walking etc. There may be some requirements to travel on water vessels and small aircraft.
Working Conditions: For work conducted in the office environment the risks include those typically found in an office environment. Normal safety precautions typical of such places should be observed (e.g. use of safe work practices with office equipment avoidance of trips and falls). Travel within and away from the park area may be necessary and frequent in order to provide support for the program for the purpose of attending meetings training programs conferences and site visits. For work conducted in the field the risks involve those typical for visitors of the Park and may include confrontations with wildlife and exposure to the elements. Depending on the Park risks may involve those customary when working with or riding horses being a passenger on a boat working in and around historic structures hiking on challenging terrain and being a passenger or driver of a motor vehicle.
All Department of Interior (DOI) employees their spouses and minor children may not acquire or retain any claim permit lease small tract entry or other rights granted by the Department in Federal lands with limited exceptions. Additional ethics prohibitions can be found here should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
IC
