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Computing Support Analyst 1
Job Location:
Job Location:
Stanford, CT - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
25 October 2026 (12 hours ago)
Posted:
Application Deadline:
22 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Under direct supervision provide technical support to end-users for computer hardware audio/ visual IoT PoS software and network related problems.
CORE DUTIES*:
Provide first line of response to requests for various hardware software peripheral and networking technical assistance in a call center type of environment. Provide remote problem resolution when possible.
Translate all support issues into the Service Now ticketing system.
Resolve basic end-user problems perform triage and escalate to various tier 2 and tier 3 teams as appropriate.
Install upgrade image configure setup and troubleshoot computing and communication devices and peripherals.
Transport technology hardware throughout campus.
May work on projects assisting tier 2 support with analysis data entry and deployment of technology.
Maintain the integrity security and privacy of various systems by following R&DEs policies and procedures.
Create update and maintain documentation for clients and staff in compliance with university policy and federal and state regulations in Confluence and Service Now.
Assist with Audio/Visual setups and event support as requested
Other duties may also be assigned.
MINIMUM REQUIREMENTS:
Education & Experience:
Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment and in applying diagnostic techniques for problem troubleshooting.
Knowledge Skills and Abilities:
Understanding of some of the application portfolio such as Office 365 Google Drive One Drive Duo Mobile Adobe Cisco Jabber Cisco AnyConnect VPN VMWare Fusion SLACK BigFix Tririga EATEC Reserve Kronos time clocks Oracle Opera Kinetix Crash Plan Intelligent Hub and Zoom.
Ability to navigate through Windows 7/10 Mac OS X and iOS operating systems.
Excellent interpersonal skills and diplomacy required to interact effectively with and provide customer service to a broad audience.
Ability to work independently as well as effectively in a collaborative team environment.
CORE DUTIES*:
Provide first line of response to requests for various hardware software peripheral and networking technical assistance in a call center type of environment. Provide remote problem resolution when possible.
Translate all support issues into the Service Now ticketing system.
Resolve basic end-user problems perform triage and escalate to various tier 2 and tier 3 teams as appropriate.
Install upgrade image configure setup and troubleshoot computing and communication devices and peripherals.
Transport technology hardware throughout campus.
May work on projects assisting tier 2 support with analysis data entry and deployment of technology.
Maintain the integrity security and privacy of various systems by following R&DEs policies and procedures.
Create update and maintain documentation for clients and staff in compliance with university policy and federal and state regulations in Confluence and Service Now.
Assist with Audio/Visual setups and event support as requested
Other duties may also be assigned.
MINIMUM REQUIREMENTS:
Education & Experience:
Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment and in applying diagnostic techniques for problem troubleshooting.
Knowledge Skills and Abilities:
Understanding of some of the application portfolio such as Office 365 Google Drive One Drive Duo Mobile Adobe Cisco Jabber Cisco AnyConnect VPN VMWare Fusion SLACK BigFix Tririga EATEC Reserve Kronos time clocks Oracle Opera Kinetix Crash Plan Intelligent Hub and Zoom.
Ability to navigate through Windows 7/10 Mac OS X and iOS operating systems.
Excellent interpersonal skills and diplomacy required to interact effectively with and provide customer service to a broad audience.
Ability to work independently as well as effectively in a collaborative team environment.
Required Experience:
IC
About Company
Intelliswift is a top IT service provider delivering award-winning professional service across global delivery centers that solves complex challenges and deliver valuable insights & technology solutions that drive greater business value.
