Computer Tech-Summer Temp

Computer Technician-Summer Temp Position

Blue Ridge Unified School District

Reports To: Chief Technology Officer

Position Summary

Blue Ridge Technology is seeking a Customer Service Representative who is great with people and eager to learn the technical side of the job. We believe excellent support starts with strong communication empathy and problem-solving skillsthe things that cant easily be taught. If you have a solid track record in customer service and a genuine curiosity about how computers and networks work this could be the perfect opportunity to transition your skills into a rewarding technology career.

The Computer Technician I provides frontline technical support for district staff and students. This entry-level position focuses on customer service troubleshooting basic technology issues and supporting the day-to-day operation of district devices and systems under the guidance of senior IT staff.

Essential Duties and Responsibilities

• Provide first-level technical support for district hardware software and network-related issues
• Respond to service requests via help desk system phone and in person
• Troubleshoot and resolve basic issues involving computers printers Chromebooks and other district devices
• Install configure and maintain desktop and laptop computers mobile devices and peripheral equipment
• Set up and support classroom and office technology equipment
• Assist with user account setup password resets and access issues
• Document all support requests actions taken and resolutions in the ticketing system
• Escalate more complex issues to higher-level technical staff as needed
• Assist with inventory management and tracking of technology equipment
• Travel between district sites as needed to provide support
• Follow district policies related to data security acceptable use and technology standards

Knowledge Skills and Abilities

• Strong customer service orientation with a helpful and positive attitude
• Excellent verbal and written communication skills
• Ability to listen understand and respond to user needs effectively
• Basic knowledge of computer systems operating systems and common applications
• Ability to troubleshoot and solve problems in a logical manner
• Willingness and ability to learn new technologies quickly
• Ability to prioritize tasks and manage time effectively
• Ability to work independently and as part of a team

Minimum Qualifications

• High school diploma or GED required
• One (1) year of customer service experience or related field preferred
• Basic knowledge of computer operations required
• Valid Arizona drivers license may be required

Preferred Qualifications

• Coursework certification or training in information technology
• Experience in a school district or educational environment
• Familiarity with help desk or ticketing systems

Working Conditions

• Office and school-based environments
• Frequent interaction with staff students and the public
• May require lifting carrying and moving equipment up to 2540 pounds
• May require travel between school sites

Required Experience:

Contract