Computer Support Specialist

The candidate must have a minimum of:

a. Two years of experience in Information Technology and Customer Service

b. Proof of eligibility to work in NYS.

c. An Associates or Bachelors Degree in computer science information systems management systems information technology or cybersecurity.

2. Job Description and Required Services:

Duties include but are not limited to the following:

Providing technical assistance to users via phone email chat or in-person.

Actively monitoring and working on tickets submitted in the JIRA ticketing system.

Installing setting up and configuring new hardware software and peripherals.

Diagnosing and resolving hardware software and network issues for end-users.

Documenting technical problems resolutions and user guides for future reference.

Other duties as assigned.

In addition the candidate must possess the following abilities:

Technical Expertise: Knowledge of computer hardware software operating systems and networks.

Problem-Solving: Good analytical and logical reasoning skills to identify root causes of problems.

Communication: Excellent verbal and written communication skills to explain complex technical concepts to nontechnical users.

Customer Service: Patience empathy and a focus on customer satisfaction.

Organizational Skills: Ability to manage tasks prioritize requests and maintain detailed records.

Adaptability: Ability to work under pressure and in a fast-paced environment.

Notes: Please include a cover letter with your resume

Salary commensurate with scope of work job experience
Proper footwear required to perform tasks in a safe manner.
Perform other reasonably related duties as required.
New Wave People is an Equal Opportunity Employer (EEO).

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