Computer Operator I

DESCRIPTION:

The IT Computer Operator I performs routine computer troubleshooting and operational support monitors computer performance and assists with daily IT activities. This role ensures that computers wireless devices and peripheral systems operate smoothly. The position responds to trouble tickets performs basic assessments and troubleshooting and escalates issues to senior IT Support when necessary.

MAJOR DUTIES AND RESPONSIBILITIES:

Essential Duties and Responsibilities:

• Assist and resolve enduser issues involving desktops laptops and wireless devices.
• Provide general IT assistance to all end users.
• Assist in installing hardware and connectivity devices following established procedures and security requirements.
• Support senior IT staff with LAN/WAN tasks including routers switches and wirecloset equipment.
• Perform initial troubleshooting to determine the cause of technical issues.
• Troubleshoot and maintain vehicle IT equipment (e.g. NVRs data devices cameras GPS units).
• Help coordinate with external vendors for service repairs and equipment support.
• Participate in IT projects deployments and implementation activities as assigned.
• Document work performed including ticket updates resolutions and escalations.

Other Collateral Duties: Perform other duties as directed by the Chief Information Officer.

MINIMUM QUALIFICATIONS:

Education and/or Experience:

• High school graduate
• 2 years equivalent IT experience required
• Coursework or certification in IT Computer Science or related fields preferred.

Qualification and Knowledge of:

• Basic understanding of computer hardware software and operating systems.
• Familiarity with network concepts (IP addressing switches connectivity).
• Ability to perform firstlevel troubleshooting and follow escalation procedures.
• Strong customer service and communication skills.

Language Skills:

• Must have excellent verbal and written command of the English language with the ability to read and comprehend written correspondence.
• Able to understand/interpret verbal and written instructions to perform required duties.

Physical Demands:

• Regularly required to sit walk and stand; talk and hear; use hands repetitively to handle feel or operate equipment; reach with hands and arms; ability to lift 20 50 pounds (computers equipment tools).

We are an Equal Opportunity Employer M/F/Disability/Veteran