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Computer Network Specialist II

State Of Maryland

Job Location:

Carroll, IA - USA

Yearly Salary: USD 81750 - 105759

Posted: 5 September 2026 (Yesterday)

Application Deadline: 3 December 2026

Vacancies: 1 Vacancy

Job Summary

Introduction

When you join the Maryland Department of Human Services (DHS) you join a team of more than 5000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support preventive services and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland we leave no one behind.

GRADE

STD0019

LOCATION OF POSITION

CARROLL COUNTY DEPARTMENT OF SOCIAL SERVICES

LGA UNIT

1232 TECH COURT

WESTMINISTER MD 21157

Main Purpose of Job

The purpose of the CNSII technician is to support the IT infrastructure and user community for Carroll County DSS and the Maryland Department of Human Services by performing essential tasks such as running network cabling providing technical documentation managing the inventory of IT assets management and configuration of local IT solutions configuration of user devices providing reports/data to leadership/stakeholders on demand or by schedule deployment of applications and assisting users with technical issues related to software hardware printers and network connectivity. This role ensures the smooth operation of IT systems and services contributing to the efficiency and productivity of the organization. Other values this position bring to DHS is they will monitor IT systems and networks perform software installation and configuration repair printers distribute and track user IT devices configure user IT devices assist staff with questions related to areas in IT and participate in projects approved by the Director or Assistant Directors of the agency or CIO Deputy CIO or DHS leadership by executing various tasks.

POSITION DUTIES

Core Duties

Provides customer service to internal and external customers. Log incidents/service requests assign and track until resolution.
Completes projects as assigned.
Completes users requests per Helpdesk system monitor IT systems and networks for potential issues configures and manages IT solutions hosted at jurisdictional level.
Manages IT assets/disposals ensure compliance with all IT policies.

User Support

Aids users experiencing technical issues from hardware software to network and connectivity issues diagnose and resolve technical problems perform related tasks to user accounts including but not limited to password reset group memberships and folder assignments.
Assists users with installation and configuration of software & applications. Provide basic training to users. Preform preventative maintenance on equipment.
Ensures all VOIP phones are functional and in compliance.

Customer Service

Works with other departments agencies vendors and contractors to determine requirements to all local systems.
Ensures customer satisfaction with products and services promote and support use of technology that enables productivity responds to customers inquires in a timely and courteous manner builds and maintains positive relationships oversee inter-office mail delivery and agency outgoing mail operations.
Self Development
Keeps up to date on technology participates in opportunities for self improvement attends conferences seminars and workshops. Complete assigned trainings.
Receive required certifications as required.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience:Two years and sixmonths of experience one year of experience planning integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months ofexperience converting data from project specifications bypreparing program code using generally accepted computer programming languages or other developmental tools; planninginstalling and maintaining data communications network lines and devices; or evaluating implementing and maintaining computer hardware and software.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience.

2. Candidates may substitute graduation from an accredited high school or possession of ahigh school equivalency certificate and completion of a certification program in Network Administration such as Certified Novell Administrator (CNA) Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience.

3. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited a high school or possession of a high school equivalency certificate: operating computer systemsscheduling controlling input and output or maintaining backups or data storage processing data on computer systems evaluating implementing and maintainingcomputer hardware and software or converting data from project specifications by developing programs using generallyaccepted computer programming languages or otherdevelopmental tools.

4. Candidates may substitute the possession of a Bachelors degree in computer information technology management information systems or other information technology related field including course work in local or wide area computer networks from an accredited college or university and one year of experience planning integrating and maintaining software and hardware for local or wide area computer networks for the required experience.

5. Candidates may substitute U.S. Armed Forces militaryservice experience as a commissioned officer in NetworkAnalyst classifications or Network Integration and Management specialty codes in the Information Technologyfield of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicantswho possess the following preferred qualification(s).Include clear and specific information on your application regardingyour qualifications.

One year of experience with Active Directory.
One year of experience with VOIP (voice over Internet Protocol) technology.
One year of experience in Help Desk Tickets preferable in both virtual and in person settings.

LICENSES REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified Better Qualified or Qualified and placed on the eligible (employment) list for at least one year. If you are in State service and are a promotional candidate your salary will be determined in accordance with the State of Maryland Guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education training and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S. a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BARGAINING UNIT STATUS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online you may mail a paper application and supplemental questionnaire to Department of Human Services Examination Services Unit 25 S. Charles Street Suite 1100 Baltimore Maryland 21201.

Or email : Voice toll-free: 1-.

If you are having difficulty with your user account or have general questions about the online application system please contact the Maryland Department of Budget and Management Recruitment and Examination Division at or

Do not submit unsolicited documentation.

TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting retaining and promoting employees who are reflective of the States diversity. People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

Required Experience:

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